Claims Manager - Homeowners

Carlisle   •  

Parsippany, NJ

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 28 days ago

  by    Pamela Pfeninger

Claims Manager - Homeowners

Our client is an A+ rated company and are rapidly expanding their footprint throughout the US. They are currently seeking a talented and innovative Homeowners Claims Manager who is interested in working in a dynamic, fast-paced environment.

The Homeowners Claims Manager is responsible for overseeing a team of homeowner desk and field adjusters handling property and liabilityclaims throughout the United States.


  • Supervise homeowner staff, participate in the selection of new personnel and develop training processes and procedures
  • Properly assigning claims to the homeowner team based upon territory and complexity
  • Implement objectives to ensure adequate reserving and adjust claims in a timely and efficient manner
  • Develop policies, procedures, and performance metrics for the homeowner team
  • Manage and coordinate independent field adjusting firms, in house field adjusters and desk adjusters in the handling of claims assigned
  • Provide technical guidance and direction on homeowner claims
  • Motivate and develop team members to excel in claims customer service
  • Ensure regulatory compliance and usage of claim best practices, while meeting targets for service, loss mitigation, productivity and expense management
  • Provide guidance to the homeowner team on interpretation of coverage issues and drafting of coverage letters
  • Keep current of changes in the laws and regulations in the homeowner area and assist in implementing these changes within the department
  • Ability to manage outside vendors and ensure that results are meeting our standards and objectives.


  • At least 5+ years of homeowners adjusting experience
  • Must have experience managing homeowner adjusters
  • Experience with Xactimate
  • Ability to travel as needed
  • Strong organization and time management skills
  • Must have strong leadership skills with the ability to attract, retain and develop staff and promote teamwork
  • Excellent written and verbal communication skills
  • Bachelor's Degree preferred.