Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Claims Manager
Monitor and direct the workflow/loan activity in the Claims department, minimizing potential client and/or company losses.
Serve as liaison between clients and senior management.
Review all cases on a regular basis; conduct research as needed.
Have working knowledge of and ensure compliance/adherence with all investor, insurer, client and company guidelines, rules, regulations and/or requirements; PMI and master servicer rules/regulations; and local/federal laws.
Manage and adhere to conveyances/claims, as set forth by investor/insurer guidelines.
Ensure company goals are met regarding conveyances and claim filing and client/investor delay reporting.
Work in conjunction with attorneys, investors, insurers, PMI companies, and master servicers to expedite the completion of claims and minimize losses.
Oversee filing of supplemental claims.
Manage and monitor the performance of outside vendors; make recommendations for replacing vendors if not performing.
Monitor/review payment to vendors in a timely manner.
Order, develop and prepare weekly/monthly reports.
Attend client meetings.
Set goals and prepare/present performance reviews for staff.
Other duties as assigned.
5+ years’ experience in mortgage default operations
3 - 5 years property preservation, REO and claimsexperience for FHA, VA, GSE and asset loans
Minimum 3 - 5 years management experience
Strong knowledge of current practices, procedures, and regulations/laws related to default administration for GSE/HUD/VA and residential/conventional mortgage loans
Working knowledge of mortgage servicing system (MSP/Black Knight)
Strong computer skills with working knowledge of MS Office - Outlook, Word, Excel, PowerPoint; and ability to learn industry related systems.
Excellent coaching and counseling skills
Strong analytical and accounting skills
Excellent verbal and written communication skills
Excellent organizational skills with ability to multi-task and accurately work in a fast paced environment within tight deadlines.
Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.