Citrix Technical Team Lead

Total Administrative Services   •  

Madison, WI

Industry: Accounting, Finance & Insurance


8 - 10 years

Posted 53 days ago

Position Purpose:
The Infrastructure Technical Team Lead provides technical leadership for the End User Computing (EUC) Operations team. The Team Lead supports and guides all staff members on the team. This individual provideshigh-level tasks for all junior team members and supports the manager as the primary technical resource for the team. The Infrastructure Technical Team Lead also mentors staff members and functions as technical lead for situation management issues and delegates responsibilities to team resources as needed

This is a full-time, exempt position working core hours of Monday through Friday, from 8:00am to 5:00pm CST. Our ideal candidate will be located in the Madison, Wisconsin area and will work from our corporate office in Madison, Wisconsin. The position will report to the Manager of Infrastructure.

Positional Responsibilities:

  • Architect/Engineer Citrix server infrastructure and application deployment technology solutions that align with business
  • Architect/support end-user computing tools as needed
  • Ensure the team is developing and implementing new and effective work/operational efficiencies, meeting project deliverables and technical specifications
  • Analysis of infrastructure and capacity planning for future projects/growth to input into creating the team’s annual budget
  • Assist the acquisition and Business Technology teams in transitioning/integrating the regional offices to corporate systems and processes, may require travel to acquisition locations
  • Mentor team and provide senior technical support capabilities
  • Provide detailed metrics on team status
  • Analyze metrics and be proactive in identifying larger issues
  • Monitor business requests and maintain work order queues
  • Provides input on performance to optimize the team
  • Facilitating meetings with various technical teams as well as third party vendors
  • Plan and lead application performance, stress and other testing on the system infrastructure landscape
  • Working with Data Center teams to ensure system up-time and application availability as well as system monitoring
  • Contact vendors for quotes, create purchase orders, and purchase requested hardware, software and peripherals
  • Research new technology (hardware\software)
  • Support in End User Computing and other IT projects as a resource for completing technical tasks or acting as a technical lead
  • On-call rotation for after-hours support

Positional Competencies:

  • Expertise in Citrix Systems Administration with experience building, deploying, and supporting a Citrix XenApp server environment, working with storefront services as well as working within a Windows server and VMware environment
  • Skilled in server operating systems (Widows/Linux), PCs, servers, LAN/WAN, storage technology, and monitoring
  • Expertise in virtualization software (VMware or Hyper-V)
  • Skilled in providing technical leadership and direction to a team
  • Skilled in strategic issue management and broad scale root cause analysis
  • Ability to manage department projects and manage multiple priorities


  • Education and/or experience equivalent to a minimum of an Bachelors degree from an accredited college, university, or vocational college with a degree in computer sciences or a related discipline
  • Eight or more years (twelve without a degree) of experience successfully managing and administering Citrix IT environments is required
  • Previous experience leading technical team is required
  • Experience working with multiple project teams (business, IT application and infrastructure)
  • Solutions expert in many of the above positional competencies with general skills that span all the competencies
  • Certifications in various competencies above preferred (ex: Citrix, VMWare)

Corporate Core Competencies:

  • Adaptability - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs
  • Initiative - Deals with problems as they arise, focusing energy and resources on those situations until resolved; identifies new opportunities and takes action; takes on new responsibilities when needed
  • Results Focus - Can be counted on to meet or exceed goals; pushes self and others for results; is a conscientious worker who can be relied upon to handle unforeseen obstacles
  • Customer Focus - Meets internal and external customer expectations; delivers upon commitments; build customer confidence; follows through on requests gaining trust and respect
  • Ethics/Integrity - Is seen as a direct, truthful individual; adheres to appropriate core values at all times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches

TASC is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.

Requisition ID : 1852