Citrix Managed Services Team Lead

Presidio   •  

Rosemont, IL

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 35 days ago

Description

Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions to create agile, secure infrastructure platforms for middle-market customers. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models. We serve approximately 8,000 middle-market, large, and government organizations across a diverse range of industries. Approximately 2,900 Presidio professionals, including more than 1,600 technical engineers, are based in 60+ offices across the United States in a unique, local delivery model combined with the national scale of a $2.8 billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry.

This position is for a seasoned Citrix engineer capable of leading the Presidio Citrix Managed Services team. You can be based anywhere in the United States, however there will be some travel expected.

As the Citrix Managed Services team lead, you will be expected to provide daily direction to the team, service as the top escalation point for both the team and clients, work with management on new services related to Citrix, assist as needed in daily engineering tasks and other duties as assigned by management.

Performance is measured by Customer Satisfaction scores, client adoption of Citrix Managed Services and employee satisfaction. Personal development and goals are also established per individual.

Key Responsibilities:

  • Provide daily work direction to the Citrix Managed Services team
  • Assist where needed in daily engineering tasks
  • Serve as the top escalation point for both the Citrix Managed Services team and clients
  • Determines and recommends which products or services best fit the customers' needs
  • Provide assistance for pre-sales conversation with potential clients
  • Works under minimal supervision and prioritizes incoming work.

Qualifications (Citrix):

  • 5+ years of relevant experience
  • Understanding of the different Layers of the Citrix Infrastructure
  • Upgrade and perform basic troubleshooting on NetScaler
  • Create LBVIPs on NetScaler
  • Install and renewal of SSL Certificates
  • Knowledge of Director (Required)
  • Citrix Centric 3rd party Tools - FSlogix, Appsense etc. (Desired)
  • Image Management using MCS, PVS etc.
  • Working knowledge of Citrix WEM, Citrix Profile Manager

Qualifications (General):

•Active Directory administration (Understanding of GPO, DNS, DHCP strongly recommended)
•Citrix Certified Associate - Virtualization (CCA-V) is a plus
•Citrix Certified Associate - Networking (CCA-N) is a plus
•Hypervisor (VMware, Hyper-V, Acropolis, XenServer) knowledge a plus
•Basic Networking troubleshooting experience (desired)
•ServiceNow ticket management experience (desired)
•Ability to work with little local assistance (one colleague), but with strong support from national teammates
•Excellent interpersonal skills and superior customer service ethics a must
•Strong written and oral communication skills
•Ability to travel as needed (could be up to 50%)

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