Citrix Engineer

Confidential Company  •  Los Angeles, CA
Salary depends on experience
Posted on 11/04/17 by Emily Russo
Confidential Company
Los Angeles, CA
IT Consulting/Services
Salary depends on experience
Posted on 11/04/17 Emily Russo

We are looking for Citrix Engineer for our client in Los Angeles, CA

Job Title: Citrix Engineer

Job Location: Los Angeles, CA

Job Type: Contract – 12 Months / Contract to Hire / Direct Hire

“US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”

Job Description:

  • Primary Responsibilities of CMS Level 3 Resources during defined CMS Level 3 work shifts are as follows:
  • Resolution of all Level 3 & Citrix user incidents and service requests related to Client Citrix environment
  • Monitoring of Citrix infrastructureutilization and performance
  • Provide Level 3 escalation support for CMS Level 3 Resources as necessary Level 3 related tasks (including but not limited to the following) :
  • Network related issues where users are unable to communicate with Citrix environment
  • Basic networktroubleshooting (ping, traceroute , DNS, telnet to verify open ports)
  • Working with and assisting Client WNS team in the resolution of Citrix related incidents
  • Changes to Citrix infrastructure will be reviewed and approved by Client prior to
  • Implementation and shall follow the existing Client Change Management processes.
  • Citrix Servers related issues
  • Connectivity Issues
  • Connectivity issues with Web Interface/Storefront
  • Connectivity issues with Access Gateway/Netscaler
  • Authentication issues with Active Directory/GPO issues 
  • Terminal Services I RDS licensing issues
  • Citrix licensing issues
  • Performance Issues
  • Review of Citrix Edge Sight or other monitoring tools and performance metrics
  • Advanced application issues
  • Resolution and documentation of Citrix related issues which cannot be addressed by CMS Level 3 support
  • Contributing relevant information to "Citrix How to Article Repository"
  • NetScaler
  • Initial issue resolution troubleshooting will be addressed by  Level 3
  • Resource and escalated to Level 4 support resources as necessary based on severity and SLAs.
  • Official Citrix support involvement will be leveraged only if all available support resource and Client Citrix resource options have been exhausted.
  • Continual review and analysis of Client Citrix infrastructure to provide recommendations on potential improvements and optimizations
  • Assist Client with the completion of XenApp 6.5 and new Citrix farms including latest flavors of XenDesktop/XenApp7.x or newer related tasks required to support the migration of users to the new Citrix XenApp 6.5 (ex. packaging of applications, installation of user applications, etc.)
  • If necessary, initiate escalation of level 4 Citrix support tasks to Client level 4 resources Assist Client level 4 resources with issue resolution

Citrix Farm Related Settings

  • Zones
  • Election preferences
  • Server settings
  • Client settings
  • Citrix policies
  • Active Directory GPOs
  • Protocol settings
  • Security settings
  • Administration settings 
  • Application Modifications
  • Installation of new applications
  • Installation of application dependencies
  • Modification of applications
  • Modification of published application icons
  • Migration of applications between Citrix farms
  • Creation of new Active Directory groups
  • Modification of load balancing settings
  • Changes to Language and Regional settings
  • Additional tasks identified by Client Citrix management which fall within the skillset of Level 3 CMSsupport resources should be deemed applicable to the scope of services defined herein?

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