Citrix Engineer

Confidential Company  •  Los Angeles, CA
Posted on 10/14/17 by Emily Russo
Confidential Company
Los Angeles, CA
IT Consulting/Services
Posted on 10/14/17 Emily Russo

We are looking for Citrix Engineer for our client in Los Angeles, CA

Job Title: Citrix Engineer

Job Location: Los Angeles, CA

Job Type: Contract – 12 Months / Contract to Hire / Direct Hire

“US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”

Job Description:

Primary Responsibilities:

  • Primary Responsibilities of CMS Level 3 Resources during defined CMS Level 3 work shifts are as follows:
  • Resolution of all Level 3 & Citrix user incidents and service requests related to Client Citrix environment
  • Monitoring of Citrix infrastructureutilization and performance
  • Provide Level 3 escalation support for CMS Level 3 Resources as necessary Level 3 related tasks (including but not limited to the following) :
  • Network related issues where users are unable to communicate with Citrix environment 
  • Basic networktroubleshooting (ping, traceroute , DNS, telnet to verify open ports)
  • Working with and assisting Client WNS team in the resolution of Citrix related incidents 
  • Changes to Citrix infrastructure will be reviewed and approved by Client prior to
  • Implementation and shall follow the existing Client Change Management processes.
  • Citrix Servers related issues
  • Connectivity Issues
  • Connectivity issues with Web Interface/Storefront
  • Connectivity issues with Access Gateway/Netscaler
  • Authentication issues with Active Directory/GPO issues 
  • Terminal Services I RDS licensing issues
  • Citrix licensing issues
  • Performance Issues
  • Review of Citrix Edge Sight or other monitoring tools and performance metrics
  • Advanced application issues
  • Resolution and documentation of Citrix related issues which cannot be addressed by CMS Level 3support
  • Contributing relevant information to "Citrix How to Article Repository"
  • NetScaler
  • Initial issue resolution troubleshooting will be addressed by  Level 3
  • Resource and escalated to Level 4support resources as necessary based on severity and SLAs. Official Citrix support involvement will be leveraged only if all available support resource and Client Citrix resource options have been exhausted.
  • Continual review and analysis of Client Citrix infrastructure to provide recommendations on potential improvements and optimizations
  • Assist Client with the completion of XenApp 6.5 and new Citrix farms including latest flavors of XenDesktop/XenApp7.x or newer related tasks required to support the migration of users to the new Citrix XenApp 6.5 (ex. packaging of applications, installation of user applications, etc.)
  • If necessary, initiate escalation of level 4 Citrix support tasks to Client level 4 resources 
  • Assist Client level 4 resources with issue resolution

Citrix Farm Related Settings:

  • Zones
  • Election preferences
  • Server settings
  • Client settings
  • Citrix policies
  • Active Directory GPOs
  • Protocol settings
  • Security settings
  • Administration settings 
  • Application Modifications
  • Installation of new applications
  • Installation of application dependencies
  • Modification of applications
  • Modification of published application icons
  • Migration of applications between Citrix farms
  • Creation of new Active Directory groups
  • Modification of load balancing settings
  • Changes to Language and Regional settings
  • Additional tasks identified by Client Citrix management which fall within the skillset of Level 3 CMSsupport resources should be deemed applicable to the scope of services defined herein?

Primarily, we are looking for below mentioned skills:

  • Citrix Xenapp – 6.x /7/x
  • Citrix Xendesktop – 7.x
  • Citrix Provisioning services – 7.x
  • Web Interface/ Storefront
  • Citrix licensing
  • Citrix Netscaler.
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