Cisco VoIP Collaboration Engineer

E&J Gallo Winery   •  

Modesto, CA

Industry: Manufacturing


Less than 5 years

Posted 32 days ago

This job is no longer available.

Why E. & J. Gallo Winery?

Recognized by Glassdoor as a "Best Place to Work" two years in a row, we couldn't be prouder of our employees. We are the largest family-owned winery in the world with over 100 brands. We are committed to driving innovation, sustainability, and fostering a culture of collaboration. We look forward to having you join the team! Your Talent & Gallo | A Perfect Pairing

The Cisco VoIP Collaboration Engineer is primarily responsible for day to day technical support of the telecom network of E. & J. Gallo Winery, globally. This includes activities associated with engineering, implementation, operations and end user support for the phone system, collaboration tools, and telepresence systems. Current deployed products/services include Cisco Unified Communications Manager, Unity, UCCX, Jabber, WebEx, WebEx Teams and Telepresence.

The engineer is responsible for services utilizing current procedures, adhering to change management controls and escalating technical issues for input and guidance as required. The role is also responsible to help identify, analyze, document and manage the implementation of both short term tactical and longer term strategic solutions to improve efficiency, effectiveness and service quality.

What You Will Do

Daily Operations Support

  • Deploy, test, maintain, monitor, and troubleshoot telecommunications equipment and network to include but not limited to: Cisco Unified Communications Manager, Unity voicemail, UCCX, Voice Gateways, Cisco router/switch, Jabber, Telepresence, WebEx infrastructure, WebEx Teams
  • Provide and manage a secure, high performance network, for services including VoIP, QoS, CoS, LAN’s, SBC’s, traditional TDM and SIP
  • Create, maintain and update diagrams/documentation of evolving UC environments and operational procedures
  • Manage and place orders for traditional TDM, SIP, and data circuits and bandwidth requirements
  • Troubleshoot and report telco issues to carrier and work to resolution
  • Analyze and make recommendations on telecom traffic volume and circuitinventory
  • Interface and communicate with customers on telecom requests and support issues, follow through to completion and provide updates through Service Now
  • Engage and coordinate with Telecom and Network vendors for projects, MACs and incidents
  • Provide technical guidance to other team members
  • Work cross-functionally with internal and external peers to accomplish assignments
  • Participate in On-Call rotation
  • Travel to offices in northern California and other remote locations
  • Track work time and notes for all work performed

What You Need

  • High school diploma or State-issued equivalency certificate
  • Bachelor’s degree in Computer Science, MIS, Math, Engineering or Business Administration plus 1 year information systems experience – OR – a Bachelor's degree plus 3 years information systems experience reflecting increasing levels of experience – OR – 6 years of information systems experience including a high school diploma or GED reflecting increasing levels of responsibility
  • Required to work weekends, holidays, and overtime when necessary
  • Required to be on-call for remote or on-site after hours work
  • Working knowledge of Windows desktop operating systems
  • Possess a basic knowledge of development toolset, development processes, and Quality Assurance methodologies
  • Skilled in the use of MS Word and MS Excel at an intermediate level
  • Required to lift or move up to 75 pounds

What Will Set You Apart

  • Minimum of 3 years related experience in network voice, collaboration, telepresence and call center environments
  • Deep Knowledge of Cisco IP telephony technologies and solutions
  • Experience in the administration and support of Cisco’s UC portfolio including but not limited to CUCM, Unity, Voice Gateways, Collaboration Edge, Jabber, Telepresence and inbound/outbound routing with PRI and SIP trunking
  • Experience with Cisco Unified Communications Manager (CUCM) call distribution functions and Experience in layer 2 and layer 3 configuration
  • Knowledge in VoIP, Codecs, compression and video conferencing services, such as Cisco TelePresence, Cisco 8800 series phones, Call Manager version 10.x.High level knowledge in Cisco Routers, switches and IP Telephony products including Call Manager and other UC products
  • Solid understanding of networkinfrastructure running VoIP, QoS, SIP, video conferencing and video streaming
  • Familiarity with ServiceNow for incident and request management
  • Should have demonstrated behaviors with accountability and taking ownership
  • Must have ability to work both independently and in a group
  • Knowledge of call distribution functions and routing interactions of VoIP call flows
  • Good team player, willing to share knowledge with the team
  • Strong desire to learn and grow your skill
  • Practical experience with remote monitoring tools
  • Must have excellent communication skills, writing skills, problem solving skills and the ability to work independently and with team members at all levels.
  • Extreme efficiency in Microsoft Office: Excel, Word, Visio, etc. Ability to work with team to build project schedules and timelines
  • Must have a positive attitude, patience and excellent customer service skills
  • Must be comfortable working with company executives
  • Experience with Service Now desired
  • Job Posting ID: 58489