Cisco Voice and Video Engineer


New York, NY

Industry: Technology


8 - 10 years

Posted 215 days ago

  by    Emily Russo

This job is no longer available.

We are looking for Cisco ?Voice and Video Engineer for our client in New York, NY

Job Title: Cisco ?Voice and Video Engineer

Job Location: New York, NY

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:


  • 8-10+ years of experience in Voice & Video Technologies, especially in Cisco Video technology and enterprise Voice network environment.
  • 2-3 years of experience in consulting, design, implementation, migration of day 2 day projects.
  • Excellent hands-on experience on Cisco telepresence or Video conference portfolio.
  • Hands on experience on Resource Scheduler application and architecture knowledge responsible for scheduling / managing meeting
  • Hands on experience of scheduling Webcast meetings and must have knowledge of architecture
  • Understanding of meeting rooms infrastructure like phones, Video cameras, Projector etc.
  • Experience with Polycom, Cisco/Tandberg, and other video conferencing equipment's provider
  • Experience of Cisco VCS-C, VCS-E, TMS, ISDN gateways, MCU, Conductor, and SBC for video conferencing is must
  • Working experience for Enterprise & Mid segment customer on Video platform
  • Working with the service provider will be an advantage
  • CCNA ? Collaboration
  • CCNP ? Voice/Collaboration
  • CCIE Certified (Desired) ? Good to have
  • ITIL certification (Desired)


  • Cisco Telepresence products suites
  • Cisco Telepresence System
  • Cisco Meeting Server
  • Conductor
  • VCS-C, VCS-E, TMS, Conductor, MCUs, CTMS, ISDN gateways
  • Cisco DX , EX, MX, SX, CTS 500, 1100, 1310, 3010, 3210, IX 5000, 5200
  • Cisco Unified Communications
  • Communications Manager
  • Unity/Unity Connection
  • Cisco Unified Presence
  • Cisco Unified Mobility
  • Cisco Emergency Responder
  • Microsoft Unified Communications
  • Microsoft Lync
  • Lync Integration with Cisco Voice/Video
  • SIP and SIP Trunks
  • Session Border Controllers
  • Session Manager Edition
  • Cisco CUBE
  • Cisco Jabber
  • Cisco Spark
  • Cisco Webex
  • Cisco CMR
  • VMWare Technologies


  • Video Communications
  • Tandberg
  • Polycom
  • H.320 and H.323 (Debug Level)
  • SIP Troubleshooting (Debug Level)
  • Understanding CUCM/VCS Traces
  • Understanding Packet Captures
  • Cisco R&S Technologies including but not limited to (VLAN, STP, PoE, DHCP, BGP, MPLS, QoS, ACLs, DNS, HLB etc
  • Cisco Unified Computing Systems (UCS)
  • Cisco Collaboration products


  • Good Communication Skills.
  • Maintain, Update, Create Voice networkinventory.
  • Provide a single point of contact for the reporting and tracking of Video Problems
  • Record, track, manage and close (i.e. document resolution) all Telephony Problems received from the Service Desk or via Tickets.
  • Maintain current status on all open Telephony Problems.
  • Interact consistently with the Service Desk staff in a professional, efficient and service-oriented manner. 
  • Have a clear understanding of Cisco Voice network deployment models
  • Have very good troubleshooting/deployment and analytical skills.
  • Work with Third Party Providers to assist in problem resolution of telecommunication issues.
  • Resolve Telephony Problems within established time frames.
  • Perform root cause analysis in accordance with the Procedures Manual.
  • Participate in root cause analysis if needed.
  • Produce RCA report.
  • Prepare, produce, review and provide a trend analysis report.
  • Review trend analysis report.
  • Propose recommendations to improve the support process.
  • Plan and test voice network software upgrades.
  • Plan and test disaster recovery and backup plans.
  • Can go for upgrade of devices on requirement & provide plan to customer.
  • Look for escalations and resolve it in given time frame.
  • ITIL Process follow and implementation for VoIP technologies
  • Knowledge in Cisco Collaboration technologies and its products suites.