Cisco Video Engineer


San Diego, CA

Industry: Technology


5 - 7 years

Posted 97 days ago

  by    Emily Russo

This job is no longer available.

??We are looking for Cisco Video Engineer for our client in San Diego, CA

Job Title: Cisco Video Engineer

Job Location: San Diego, CA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

Primary Responsibilities:

  • Responsible for maintaining the audio and video conferencing infrastructure of the client which includes Cisco and Polycom End Points/Devic
  • Understand and support the integration of Cisco and Lync and also handling reservation of conferencing rooms in Outlook
  • Manage conferencing related devices including Crestron, Extron, Condeco etc.
  • Manage Digital Signage and device and content management for the same.
  • At times, would be required to support of client meetings and events including functionality and use of audio visual and presentation technologies via Skype Broadcast
  • Overseeing the schedule of activities to ensure planning and support is provided as requested
  • Act as AV support for local, and remote offsite meetings including occasional travel (travel expenses excluded from the cost of service and to be charged separately)
  • Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
  • Troubleshoot AV/V problems last minute as required as well as non-critical situations
  • Coordinates with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design
  • Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (Condeco, Crestron)) operations
  • Interact with Help Desk ticketing system to respond to end user requests
  • Gathering of data from support procedures, customer ticketing system, and other sources.
  • Ensure all conferencing spaces are presentable for use


  • Video Conferencing Support Experience of at least 4-5 years.
  • Have experienceworking with CUCM, Cisco TMS, Cisco VCS, Cisco MP, Polycom devices.
  • Videoconferencing experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, etc.)
  • Familiarity with signal flow
  • AV Control experience including Crestron, Extron etc.
  • Proficient with Microsoft Office suite
  • Work on tickets to resolve issues with conferencing.
  • Experience of Cisco VCS-C, VCS-E, TMS, ISDN gateways, MCU, Conductor, and SBC for video conferencing is must


  • Video Communications
  • Tandberg
  • Polycom
  • H.320 and H.323 (Debug Level)
  • SIP Troubleshooting (Debug Level)
  • Understanding CUCM/VCS Traces
  • Understanding Packet Captures
  • LAN/WAN Understanding
  • Cisco R&S Technologies including but not limited to (VLAN, PoE, DHCP, MPLS, QoS, ACLs, DNS) etc.
  • Cisco Collaboration products