Cisco Unified Communication Voice Engineer


San Diego, CA

Industry: Technology


8 - 10 years

Posted 221 days ago

  by    Emily Russo

This job is no longer available.

We are looking for Cisco Unified Communication Voice Engineer for our client in San Diego, CA

Job Title: Cisco Unified Communication Voice Engineer

Job Location: San Diego, CA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

Experience Profile:

  • 8-10+ years of experience in Voice & Networking, especially in the enterprise Voice network environment
  • 2-3+ years of experience in consulting, design, implementation, migration and transformation projects
  • Excellent hands-on experience on Voice technologies and products. Must be hands- on currently.
  • Experience working in large, multiple location and migration projects
  • CCNP ? Voice (Must)
  • CCIE Certified(optional)
  • ITIL certification( optional )


  • Cisco Unified Communications
  • Communications Manager
  • Unity/Unity Connection
  • Cisco Unified Presence
  • Cisco Unified Mobility
  • Cisco Emergency Responder
  • Nice systems
  • Avaya
  • Microsoft Unified Communications
  • Microsoft Lync
  • SIP and SIP trunking
  • Session Border Controllers
  • Session Manager Edition
  • Cisco CUBE
  • Jabber

Additional Desired Technology Experience:

  • Contact Center
  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Enterprise
  • Video Communications
  • Cisco Telepresence
  • Tandberg
  • Polycom
  • H.320 and H.323
  • Cisco
  • Cloud Services
  • Cisco Unified Computing Systems (UCS)
  • Cisco Collaboration products

Designing / Architecture:

  • Should be able to understand the Cisco Unified Communication Manager design and deployment model
  • Should be able to understand the business requirement and frame in to Cisco solution suites.
  • Should be able to present solution on Voice to Clients and internal customers
  • Proven VoIP enabled network design experience including L2/L3 switching, QOS, MPLS.
  • Design experience with VoIP security, carrier based SIP trunking and Session Border Controllers a plus
  • Knowledge of prevailing and next generation voice and unified communication technologies
  • Experienceworking with a variety of constituents within and outside of IT to drive cohesiveness while ensuring that the architectural direction is achieved.
  • Participate in development of architectural strategy, including technology standardization and modernization, of a converged voice, video and data network, IP PBX, voicemail, audio conferencing, unified communications and IP contact center infrastructures.
  • Align architectural strategy with business objectives


  • Person should be a good planner, for technical activities, like migration, New Deployment, Transition and transformation.
  • Planning include, Finical, Technical planning, YOY product capabilities judge and enhancement
  • Should understand the TDM technologies and plan any migration of Cisco IPT.
  • Establish the technical principles that will guide the evolution of the segment
  • Enroll operational & engineering team members in the strategy, by interfacing at a technical level
  • R&D advanced technologies to enhance & evolve core IP PBX and unified communication infrastructure used across network, systems and application services
  • Stay current with developing technologies and predict impact of changing technologies
  • Continually find ways to improve cost performance

Additional Skills:

  • Good Communication Skills.
  • Maintain, Update, Create Voice networkinventory.
  • Provide a single point of contact for the reporting and tracking of Voice network Problems
  • Record, track, manage and close (i.e. document resolution) all Telephony Problems received from the Service Desk or via Tickets.
  • Maintain current status on all open Telephony Problems.
  • Interact consistently with the Service Desk staff in a professional, efficient and service oriented manner.
  • Have clear understanding of Cisco Voice network deployment models
  • Have worked on Cisco Unified communication products like Cisco Call Manager, Voice Gateways & Gatekeepers.
  • Platform knowledge of CUCM versions 6.X , 7.X , 8.X 9.X 10.X and the advance features.
  • Unity / Unity connection VM knowledge.
  • Additional knowledge in Cisco Meeting Place / UCCE / UCCX will be added advantage
  • Have clear understanding on VOIP protocols like SIP,SCCP , H.323 and MGCP
  • Have clear understanding on Telecom infrastructure protocols like ISDN , T1/E1/PRIs, CAS
  • Maintain and update voice network diagrams and vendor information for voice network devices
  • Have very good troubleshooting/deployment and analytical skills.
  • Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
  • Resolve Telephony Problems within established time frames.
  • Perform root cause analysis in accordance with the Procedures Manual.
  • Participate in root cause analysis if needed.
  • Produce RCA report.
  • Prepare, produce, review and provide a trend analysis report.
  • Review trend analysis report.
  • Propose recommendations to improve the support process.
  • Plan and test voice network software upgrades.
  • Plan and test disaster recovery and backup plans.
  • Can go for upgrade of devices on requirement & provide plan to customer.
  • Can do Value add on customer network.
  • Look for escalations and resolve it in given time frame.
  • Hands-on Cisco Hard and Soft Clients , Jabber etc
  • Ability to perform problem analysis and develop resolutions at both strategic and tactical levels
  • Ability to think on a multi-site enterprise level; Cloud solution for VoIP
  • For operational segments take ownership of outcome by driving the organization to world class results, including passing all industry tests and internal and external audits
  • Investigate and generate recommendations on key third-party components, such as IP PBX, IP Contact Center and conferencing infrastructure technologies, necessary to implement solutions.
  • ITIL Process follow and implementation for VoIP technologies
  • Knowledge in Cisco Collaboration technologies and its products suites.