Cisco Unified Communication Voice Engineer


San Diego, CA

Industry: Technology


8 - 10 years

Posted 131 days ago

  by    Emily Russo

We are looking for Cisco Unified Communication Voice Engineer for our client in San Diego, CA

Job Title: Cisco Unified Communication Voice Engineer

Job Location: San Diego, CA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

Experience Profile:

  • 8-10+ years of experience in Voice & Networking, especially in the enterprise Voice network environment
  • 2-3+ years of experience in consulting, design, implementation, migration and transformation projects
  • Excellent hands-on experience on Voice technologies and products. Must be hands- on currently.
  • Experience working in large, multiple location and migration projects
  • CCNP ? Voice (Must)
  • CCIE Certified(optional)
  • ITIL certification( optional )


  • Cisco Unified Communications
  • Communications Manager
  • Unity/Unity Connection
  • Cisco Unified Presence
  • Cisco Unified Mobility
  • Cisco Emergency Responder
  • Nice systems
  • Avaya
  • Microsoft Unified Communications
  • Microsoft Lync
  • SIP and SIP trunking
  • Session Border Controllers
  • Session Manager Edition
  • Cisco CUBE
  • Jabber

Additional Desired Technology Experience:

  • Contact Center
  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Enterprise
  • Video Communications
  • Cisco Telepresence
  • Tandberg
  • Polycom
  • H.320 and H.323
  • Cisco
  • Cloud Services
  • Cisco Unified Computing Systems (UCS)
  • Cisco Collaboration products

Designing / Architecture:

  • Should be able to understand the Cisco Unified Communication Manager design and deployment model
  • Should be able to understand the business requirement and frame in to Cisco solution suites.
  • Should be able to present solution on Voice to Clients and internal customers
  • Proven VoIP enabled network design experience including L2/L3 switching, QOS, MPLS.
  • Design experience with VoIP security, carrier based SIP trunking and Session Border Controllers a plus
  • Knowledge of prevailing and next generation voice and unified communication technologies
  • Experienceworking with a variety of constituents within and outside of IT to drive cohesiveness while ensuring that the architectural direction is achieved.
  • Participate in development of architectural strategy, including technology standardization and modernization, of a converged voice, video and data network, IP PBX, voicemail, audio conferencing, unified communications and IP contact center infrastructures.
  • Align architectural strategy with business objectives


  • Person should be a good planner, for technical activities, like migration, New Deployment, Transition and transformation.
  • Planning include, Finical, Technical planning, YOY product capabilities judge and enhancement
  • Should understand the TDM technologies and plan any migration of Cisco IPT.
  • Establish the technical principles that will guide the evolution of the segment
  • Enroll operational & engineering team members in the strategy, by interfacing at a technical level
  • R&D advanced technologies to enhance & evolve core IP PBX and unified communication infrastructure used across network, systems and application services
  • Stay current with developing technologies and predict impact of changing technologies
  • Continually find ways to improve cost performance

Additional Skills:

  • Good Communication Skills.
  • Maintain, Update, Create Voice networkinventory.
  • Provide a single point of contact for the reporting and tracking of Voice network Problems
  • Record, track, manage and close (i.e. document resolution) all Telephony Problems received from the Service Desk or via Tickets.
  • Maintain current status on all open Telephony Problems.
  • Interact consistently with the Service Desk staff in a professional, efficient and service oriented manner.
  • Have clear understanding of Cisco Voice network deployment models
  • Have worked on Cisco Unified communication products like Cisco Call Manager, Voice Gateways & Gatekeepers.
  • Platform knowledge of CUCM versions 6.X , 7.X , 8.X 9.X 10.X and the advance features.
  • Unity / Unity connection VM knowledge.
  • Additional knowledge in Cisco Meeting Place / UCCE / UCCX will be added advantage
  • Have clear understanding on VOIP protocols like SIP,SCCP , H.323 and MGCP
  • Have clear understanding on Telecom infrastructure protocols like ISDN , T1/E1/PRIs, CAS
  • Maintain and update voice network diagrams and vendor information for voice network devices
  • Have very good troubleshooting/deployment and analytical skills.
  • Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
  • Resolve Telephony Problems within established time frames.
  • Perform root cause analysis in accordance with the Procedures Manual.
  • Participate in root cause analysis if needed.
  • Produce RCA report.
  • Prepare, produce, review and provide a trend analysis report.
  • Review trend analysis report.
  • Propose recommendations to improve the support process.
  • Plan and test voice network software upgrades.
  • Plan and test disaster recovery and backup plans.
  • Can go for upgrade of devices on requirement & provide plan to customer.
  • Can do Value add on customer network.
  • Look for escalations and resolve it in given time frame.
  • Hands-on Cisco Hard and Soft Clients , Jabber etc
  • Ability to perform problem analysis and develop resolutions at both strategic and tactical levels
  • Ability to think on a multi-site enterprise level; Cloud solution for VoIP
  • For operational segments take ownership of outcome by driving the organization to world class results, including passing all industry tests and internal and external audits
  • Investigate and generate recommendations on key third-party components, such as IP PBX, IP Contact Center and conferencing infrastructure technologies, necessary to implement solutions.
  • ITIL Process follow and implementation for VoIP technologies
  • Knowledge in Cisco Collaboration technologies and its products suites.