Cisco Telepresence and Communications A / V Integrator Expert Level

Confidential Company  •  San Ramon, CA and San Francisco, CA

8 - 10 years experience  •  Energy / Oil & Gas

Salary depends on experience
Posted on 08/05/17 by Mahesh Kumar
San Ramon, CA
8 - 10 years experience
Energy / Oil & Gas
Salary depends on experience
Posted on 08/05/17 by Mahesh Kumar

Responsibilities:

  • Manage A/V integration project and provide technical expertise
  • integrator that has the technical/engineering skills around AV technologies and the ability to project manage multiple job sites to lend support of ensuring that the ordered materials match our job matrix and customer requirements.
  • facilitate the network integration with our IP network specialist.
  • Proactively monitors and resolves potential service interruptions.
  • May assist senior staff with the installation, configuration, and ongoing usability of Audio/Video Equipment in conference rooms, Video Camera and Video Streaming equipment
  • Work with vendor support contacts to resolve technical problems with AV Equipment, Desktop computers, peripheral equipment and software
  • Provide end-user support for Telepresence, A/V, WebEx, Skype
  • MUST HAVE Cisco Telepresence
  • Skype is NOT required

Technical Skills:

  • A minimum of 8+ years progressive work experience supporting Cisco Telepresence, WebEX, Skype for Business and various A/V equipment support.
  • Basic knowledge and experience with LAN & WANtechnologies
  • Technical knowledge of PC operating systems, including Windows
  • Technical knowledge of current networking hardware, protocols, and telepresence standards.
  • Strong troubleshootingexperience a must.
  • The ability to think critically, learn quickly, deliver work on schedule, successfully resolve complex technical issues, and communicate effectively.
  • Good knowledge of video conferencing hardware (Crestron, Cisco, Tandberg)
  • Knowledge of incident & change management systems. Knowledge of ticketing systems like Remedy or ServiceNow
  • Strong interpersonal skills with a positive and enthusiastic “can do” attitude.
  • Ability to work independently is a must.
  • Ability to quickly learn systems with little or no documentation. Continuous learning of new systems, business processes and concepts are a must.
  • Must have the ability to work well with people of varying levels of technical abilities.
  • Excellent oral and written communication skills required.
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