Cisco Manager of UC Communicatiions

Confidential Company  •  New York, NY
$145K - $155K ($130K - $140K base + $15K)
Posted on 09/23/17 by Larry Cadwell
Confidential Company
New York, NY
Publishing & Printing
$145K - $155K
($130K - $140K base + $15K)
Posted on 09/23/17 Larry Cadwell

This is a permanent position in NYC. Cannot sponsor H1-B visa candidates. Local candidates are preferred in most cases unless otherwise noted.

The role of Lead Cisco UC Engineering is a newly created management/supervision role.

Technical -          You will design, implement and support the following Collaboration technologies:

  • Cisco Unified Communications Manager
  • Cisco Unity Connection Voicemail
  • Cisco Contact Center Express
  • Jabber, Video Phones, and other collaboration endpoints
  • Cisco gateway routers and other SIP enabled gateways and endpoints.
  • Cisco TelePresence Management System
  • Cisco Video Control Server (VCS), VCS VoIP integration, VCS Expressway, MCU appliance and Conductor
  • Cisco network equipment to include routers, switches and firewalls in support of voice communications operations.

Strategic

•          Develop deep understanding of our diverse culture and how best to design and leverage standardized collaboration and conferencing solutions to improve end user satisfaction and drive business productivity

•          Improve time to deliver collaboration and conferencing solutions and increase employee adoption

•          Prepare a continuous road map and budget for the deployment and maintenance of collaboration and conferencing solutions throughout the Enterprise.

•          Partner withinternal peers, customers and third party service providers as needed for the successful service operation and high customer satisfaction

•          Keep pace with the latest in collaboration and advancements and trends such as cloud services, workforce mobility, and WebRTC protocol.

Operational & Managerial

•          Mentor and develop UC team members.

•          Manage vendors in relation to all in-scope projects/initiatives

•          Perform Capacity Planning including reports on all key service health metrics to ensure a consistent performance

•          Work with our training team to develop appropriate support documentation such as in-room guides and technical documentation

•          Liaise with the Events teams, Help Desk and other IT service owners on a regular basis

•          Provide support and escalations for critical break-fix issues

•          Plan, schedule and perform systems maintenance and upgrades

Qualifications

•          Experience in leadership role

•          Basic understanding of Project Management Principals

•          Advanced knowledge of Cisco Unified Communications solution deployed in an enterprise environment including evidence of complex troubleshootingexperience across an integrated environment. 

•          Cisco Unified Communications Manager (CUCM) ver 9.x or higher

•          Cisco Unity Connection (CUC)

•          Cisco Voice Portal (CVP)

•          Cisco Call Manager Express (CME)

•          Cisco Unity Express (CUE)

•          Cisco Unified Border Element (CUBE)

•          SIP Trunking

•          Cisco TMS

•          Cisco VCS

•          On premise and cloud bridging/conferencing technologies

•          Web conferencing integration

•          Voice project design and implementation

•          Call Accounting / CDR 3rd party solutions

•          Strong PSTN Knowledge

•          Cisco Contact Center Express (UCCX)

•          E9113rd party solutions

•          Contact Center Reporting such as Aceyus, CUIC and others

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