Chief Program Officer


Los Angeles, CA

Industry: Non-Profit


Not Specified years

Posted 315 days ago

This job is no longer available.


Please note that your education, dates of employment, compensation and other information provided will be verified prior to employment.


Founded in September of 1993, the Los Angeles Homeless Services Authority (LAHSA) is an independent public agency created by The City and County of Los Angeles as a Joint-Powers Authority. Its mission is to address homelessness in Los Angeles County. LAHSA is committed to ending homelessness by providing leadership, advocacy, and management of program funding. LAHSA strives to educate the public and the media on key issues related to homelessness.

LAHSA is governed by a 10-member policy-making Commission. The Mayor of the City of Los Angeles appoints five of the Commissioners with approval of the City Council and the Los Angeles County Board of Supervisors appoints five, one appointment from each Supervisorial District.


LAHSA provides funding and guidance for a vast network of local, non-profit agencies serving homeless people. LAHSA is funded by the U.S. Department of Housing & Urban Development, The County of Los Angeles and the City of Los Angeles. Headquartered in downtown Los Angeles, with a staff of approximately 360+ and an annual budget of approximately $243,000,000, the Authority distributes approximately $225 million annually to about 100 provider agencies with nearly 300 contracts. These programs are located throughout the City and County, and address a wide-range of issues related to homelessness, including: mental illness, substance abuse, job training, domestic violence, food, housing, case management, referrals, health concerns, clothing, benefits advocacy, and transportation. LAHSA operates its own Emergency Response program to address the urgent and immediate needs of the homeless. The Measure H quarter-cent salestax that voters approved in 2017 to address the growing problem of homelessness is projected to raise $355 million annually for 10 years.

LAHSA funded programs and agencies support the U.S. Department of Housing and Urban Development?s (HUD) national ?Continuum of Care? model to assist homeless individuals and families in their transition to independence. To assure that the Continuum of Care system continues to address the changing needs and priorities of Los Angeles County, LAHSA works closely with service providers, advocates, coalitions, communities, businesses, governmental organizations, elected leaders, and research groups.


This is a newly created position reporting to the Executive Director. The Chief Program Officer (CPO) will be responsible for a 250-person staff with the following direct reports: Director, Procurement & Performance Management; Director, Access & Engagement; Director, Policy & Systems; and Director, Data Management. The CPO will lead all programmatic operations and will have the following responsibilities:

  • Serve as leader of LAHSA?s programmatic operations:

  • Responsible for deliverables for $225 million in City, County and Federal funding commitments
  • Responsible for deliverables optimizing the LA region?s homeless system performance
  • Lead the performance management process that measures and evaluates progress against goals for the organization

  • Lead and manage LAHSA?s programmatic directors, who cover the following responsibilities:

  • LAHSA?funded homeless service programs, including procurement, contract performance and homelessness data management
  • Policy and Systems,
  • Direct outreach ? LAHSA?s countywide direct outreach services with more than 100 staff

  • Identify programmatic opportunities and priorities:

  • Coordinate program development, including working with the Policy and Planning team and Commission to identify areas of need and design new programs to work toward elimination of homelessness in Los Angeles
  • Analyze service performance on the program, community, and system level
  • Develop processes for using program outcomes data for driving future program development
  • Oversee the development of appropriate training and technical assistance to staff, program applicants and grantees and other appropriate audiences
  • Collaborate with Los Angeles Continuum of Care participants (including organizations funded and those not funded through LAHSA) to reduce homelessness in Los Angeles
  • Knowledge of HEARTH Act requirements, Homeless Families Solutions System andCoordinated Entry System
  • Develop external reporting tools to communicate the progress of LAHSA?s work and the work of its partner agencies to LAHSA?s Commission, its funders (from the city, county and federal level) and to the public
  • Incorporate program/policy work into procurement and contracting process

  • Develop external reporting tools to communicate the progress of LAHSA?s work and thework of its partner agencies to LAHSA?s Commission, its funders (from the city, county and federal level) and to the public

  • Incorporate program/policy work into procurement and contracting process
  • Increase key impact measurements
  • Develop curriculum, tools, and training that help build sustainable program delivery capacity
  • Implement integrated coordinated entry systems for all populations  
  • Interact effectively with a wide range of constituents
  • Represent LAHSA at official functions and events in the community


As a prerequisite, the successful candidate must believe in the core values of LAHSA and be driven by the mission. The candidate should demonstrate a passion for breaking new ground to lead social change. Beyond that, we are seeking a candidate who has proven experience in managing within a large, complex organization and a demonstrated ability to both lead and build the capabilities of a driven, bright, diverse team.

 The successful candidate will most likely have had management experience with a large public sector, or non?profit organization. As noted, this is an organization driven by the values of its people, so experience in managing a ?values?driven? organization will be highly prized.

Additional requirements are:

  • Results Orientation? a proven track record of exceeding goals and a value?added orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen including successful P&L management; the ability to balance the delivery of programs against the realities of a budget; and problem solving, project management, political savvy, and creative resourcefulness
  • Strategic Vision and Agility ? ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
  • Capacity Building?ability to effectively build staff capacity, developing a top?notch workforce and the processes that ensure the organization runs smoothly
  • Large Scale Management ?experience leading a large diverse team
  • Leadership and Organization ? exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top? notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed
  • General Management?thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning
  • Excellent Communications Skills ? thorough understanding of the importance of effective, timely communications with multiple and diverse stakeholders
  • Knowledge of systems and programs that impact homeless persons and homeless program funding sources, regulations, requirements and procedures, a knowledge of the HEARTH Act (The Homeless Emergency Assistance and Rapid Transition to Housing Act of 2009) requirements, Homeless Families Solutions System and the Coordinated Entry System.


The Los Angeles Homeless Services Authority (LAHSA) is seeking to dramatically accelerate its capacity and growth. LAHSA wants a mission?focused, seasoned, strategic, and process?minded leader with experience in complex organizations, and developing a performance culture among a group of diverse, talented individuals.

The CPO must have the ability to enforce fair and equitable processes, decisions and determinations in compliance with Federal, state and local funding laws, rules, and regulations. S/he must be able to think creatively, strategically and collaboratively to solve complex problems.

This position requires an action oriented executive who enjoys working hard and looks for challenges; who is able to act and react as necessary, even if limited information is available; who is not afraid to take charge of a situation; and who can overcome resistance to leadership and take unpopular stands when necessary.


The CPO is employed ?at will? by the LAHSA Commission. This is not a City or County civil service appointment. The selected candidate will be compensated at a level dependent upon qualifications and experience and will receive a comprehensive benefit package.


Los Angeles County's homeless population has soared 23% over the past  despite increasing success in placing people in housing. The sharp rise, to nearly 58,000, suggests that the pathway into homelessness continues to outpace intensifying efforts that ? through rent subsidies, new construction, outreach and support services ? got more than 14,000 people permanently off the streets last year. The startling jump in homelessness has affected every significant demographic group, including youth, families, veterans and the chronically homeless. Homeless officials and political leaders point to steadily rising housing costs and stagnant incomes as the underlying cause.

After months of planning, Measure H funding recommendations were approved by the Board of Supervisors, which unanimously approved a spending package to deploy $1 billion into local communities over the next three years. LAHSA will be the conduit and steward for much of these resources. This is an opportunity to be on the forefront of addressing one of the most pressing human services need in our country today. The successful candidate will have the satisfaction of building the programmatic infrastructure to address this need and participating in an effort of critical humanitarian importance.