This is a unique opportunity for a strategic thinking, community oriented COO to lead an extraordinary healthcare organization committed to providing a comprehensive continuum of care to the communities it serves and to leverage its partnership with MaineHealth. This opportunity is ideal for a healthcare executive who embraces the concept of servant-leadership, in the community and within the organization. Passion for healthcare and a trusting, transparent style are essential.
- Partners with the President, CNO, and CMO to develop and maintain strong, positive working relationships with the nursing and medical staff.
- Actively participates in organizational-wide strategic planning, decision-making, and outcome measurements in affiliation with the Senior Leadership Team and Local Board. Maintains excellent communication with the President and the Chief Financial Officer (CFO) and implements operational decisions; as required and within the parameters of the COO’s responsible and authority.
- Translates strategies and business opportunities into initiatives with concrete objectives that drive change, execution, and improved performance through the Annual Implementation Plan process.
- Works with the leadership team, medical staff, nursing leadership and others to maintain an environment committed to the standards of high quality, safety, and customer service. Reports pertinent operations activity to the Local Board, Medical Staff, Senior Leadership Team and departmental management team meetings as appropriate.
- Proactively identifies system changes and action plans needed to improve efficiencies and outcomes; in collaboration with Senior Leadership, develops new programs/projects that meet the philosophy of the organization.
- Provides daily leadership to patient care departments of the hospital in collaboration with the CNO and CMO in order to carry out the hospital's objectives in the provision of high quality, cost effective healthcare services.
- In collaboration with other Senior Leaders, develops new services and programs, consistent with the strategic needs of the organization and as needed to sustain a competitive position in the market.
- Ensures compliance to respective local, state, and federal standards, rules and regulations and that policies, procedure, and practice standards are defined, documented, approved and accessible.
- Develop a talented, action-oriented operations team that becomes recognized for responsiveness, innovation, outstanding performance, collaboration and the ability to implement change. This will include developing leaders at the director and management levels so that the organization is well prepared for the future.
- Participates with the Senior Leadership Team to develop annual operating and capital budgets and financial plans.
- Serves as a representative of the organization to the community to promote a positive image of CHA and to ensure that the organization is meeting the needs of the community.
- As a member of Leadership Team, accepts responsibility for periodic Administrative Call (requires the individual to be available by telephone to deal with questions and emergencies off hours).
- In collaboration with the VP of Quality and Patient Safety, coordinates the setting of Performance Improvement priorities for the organization. Supports the implementation of the PI activities of clinical and support services of CHA in order to ensure that the organization is working to continuously improve performance in all area.
- Works with the VP of Quality and Patient Safety to ensure that Quality Management data is organized and presented in a meaningful and actionable fashion.
- Ensures compliance to respective local, state, and federal standards, rules and regulations. Coordinates and serves as liaison with regulatory and accrediting agencies (The Joint Commission and State Licensing).
- Approaches everything with drive and energy with an eye on CHAs mission, vision, values and long-term best interests; comfortable with ambiguity; drives to finish everything he/she starts.
PROFESSIONAL EXPERIENCE AND EDUCATION
- Education: Bachelor’s degree required, Master's degree in business administration, healthcare administration, management or related strongly recommended.
- License/Certifications: N/A
- Experience: Ten years of progressively responsible management experience or an equivalent of healthcare administration experience and training.
- History of improving clinical quality
- A proven record of accomplishment and passion for developing organizational capacity through the attraction and development of top talent.
- Success in leading diverse and highly capable teams responsible for the delivery of excellent healthcare services with a history of improving clinical quality.
- Strong record of accomplishment and capacity to mentor others in leadership skills, style and philosophy.
- Experience working with information technology, finance, quality, customer service, and legal issues related to the delivery of healthcare.