Chief Information Officer

Twilio   •  

San Francisco, CA

Industry: Enterprise Technology


11 - 15 years

Posted 26 days ago

Because you belong at Twilio

The Who, What, Where and Why

At Twilio, our mission is to power the future of communications. Twilio is looking for a high-level business and technology CIO to make and execute enterprise-wide technology decisions and define and manage a 'technology roadmap' that will serve to drive the company's overall technology-focused strategies and differentiate it versus other industry competitors. The CIO will define and deliver the IT strategy and operational capabilities across the company globally.

Reporting to the Chief Product Officer (CPO), this leader will set the overall strategy and direction for Information Technology and execute large, complex projects. The CIO will also be responsible for making data and information easily accessible throughout the organization, protecting proprietary company data and achieving cost-effective IT operations.

The CIO will serve as a transformational IT leader, providing insights to the executive leadership on key technological advancements with relevance to its business, and ensuring that IT considerations remain at the forefront of key firm-wide deliberations. The CIO will lead short and long-term IT planning and oversee the execution of strategic projects for our multi-subsidiary portfolio with different business models and multiple IT systems.


The CIO will be forward thinking and guide long-range planning, recognizing the need for changes and adjustments as needed. This will be done while ensuring the successful execution of complex system projects and integration programs.

It is critical for the CIO to build strong and productive relationships with all business leaders, acting as a partner and making IT a business enabler. The CIO will work closely with the senior leadership team to ensure that information technology provides our employees and clients with the best experience possible.


The CIO will be broadly qualified and experienced technology executive with extensive leadership experience in global, cloud-centric sales-driven businesses. The CIO will be comfortable operating at multiple altitudes with a focus on execution and the day-to-day tactics to drive velocity. The successful candidate will be capable of balancing Twilio's pace of delivery with the long term needs of an expanding business. Most importantly, the CIO will need to bring an employee first leadership style and be able to work in a flexible and collaborative culture.

  • Minimum of 12-15 years of work experience and leadership in the Technology industry
  • 5+ years of CIO leadership in high-tech companies, preferably with SaaS business models
  • Experience successfully maturing startup IT environments to mature systems and processes.
  • Bachelor's degree required, Masters preferable
  • Experience in customer and market-facing interactions
  • Strong change management skills.
  • Strong executive presence along with global experience
  • Track record building, leading and mentoring high-performing IS/IT teams
  • Significant experience working and leading cross-functionally in high growth organizations
  • A relationship builder who inspires trust and confidence internally and externally
  • An action-oriented leader who gets things done
  • Outstanding written and verbal communication skills; proven ability to communicate effectively at C-level and to the Board of Directors
  • Growth mindset, sense of curiosity and dedication to the team's success
  • Recent Experience with Marketing, Sales, Finance and IT tech stacks, M&A integration, Cloud and SAAS a plus


Twilio is a company that is empowering the world's developers with modern communication in order to build better applications. These emerging trends pose significant challenges to businesses as they begin to adopt this growing trend of always-on, multi-channel, asynchronous communication.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.


This position will be located in our office at 375 Beale Street in San Francisco. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers' experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.