Chief Digital Officer

Presbyterian Health Services Corp   •  

Albuquerque, NM

Industry: Healthcare


5 - 7 years

Posted 143 days ago

This job is no longer available.

About Us

Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of eight hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

We are part of New Mexico's history and committed to its future. That is why we will continue towork just as hard and care just as deeply to serve New Mexico for years to come.

Job Description

* Bachelor Degree

Other information:
Bachelors degree from an accredited college or university in a related field required. Masters degreepreferred.

Five or more years of experience in digital leadership, specifically geared towards consumer-facing digital experience in a digitally advanced enterprise. Must have experience leading cross-functional teams. Preferably experience in a complex, highly regulated industry. Preferably will have experience leading digital transformation, or come from a pure play digital business. Excellent oral and written communication skills, including the ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists.

Technical chops to understand and evaluate tech trends to see how/where they might fit. Must have some technical acumen, understand the art of the possible. Must have some digital marketing experience. Ability to develop, articulate, and sell a corporate digital road-map and architecture. Abilityto listen, interpret, and action feedback received from disparate customer groups.

Excellent comprehension of the challenges, trends, and opportunities in the digital industry. Ability tosuccessfully communicate and gather consumer feedback to deliver design specifications and effectively deploy digital initiatives or solutions that achieve the desired results. Confident facilitator with the ability to barter across the organization. Excellent analytical, strategic conceptual thinking and consulting skills, strong influence and negotiation skills.

Clinical Quality Indicator: Deployment of provider efficiency and effectiveness digital.

Financial Indicator: Proven ROI for each new digital implementation, thoughtful retirement of antiquated tools.

Technical/Business Quality Indicator: Improved customer satisfaction rising NPS for patients, members, and providers.

The Chief Digital Officer will be a senior leader within Presbyterian, charged with creating and delivering an enterprise digital strategy. The mission of the Chief Digital Officer is toimprove the Net Promoter Score of Presbyterians patients, members and providers. To do this, the CDO must effectively move customers from offline to online via a comprehensive digital strategy.

This leader must be obsessed about the patient/customer and be able to influence the organization to do the same. He/she must be able to lead transformations quickly and broadly, have a strong bias for action, be a thoughtful, creative thinker who gets things done. The CDO will own all customer-facing interfaces, including the website, all digital marketing, employee automation, and provider efficiency and effectiveness digital solutions. The Chief Digital Officer will be responsible for an elite team of digital mavens who will lead, partner with operational units, and implement digital solutions. The digital group will have a close working relationship with IT and the Chief Information Officer toensure collaboration and to avoid duplicate and redundant work.

* Develop an overarching digital strategy across all customer segments, moving customers from offline to online.

* Ability to develop, articulate, and lead strategic vision and transformation must be able toevangelize the organization to embrace an enterprise digital strategy.

* Lead the development of a next generation website.

* Develop digital requirements for Fluent Health and growth in new markets.

* Partner and collaborate with cross-functional partners including key stakeholders in the technology services organization, innovation hub, patient experience, marketing, and strategy and operations to implement a coordinated digital road-map.

* Define the organizations enterprise telehealth strategy and partner with telehealth operational owners.

* Define and implement organizational strategy for robotic process automation.

* Collaborate with the Chief Information Officer on projects that touch both digital customers and Presbyterian core systems (EMR, claims system, etc.).

* Must be able to drive people, process and technology change effectively in a dynamic and complex operating environment.


Benefits are effective day-one and include:

  • Competitive salaries

  • Full medical, dental and vision insurance

  • Flexible spending accounts (FSAs)

  • Free wellness programs

  • Paid time off (PTO)

  • Retirement plans, including matching employer contributions

  • Continuing education and career development opportunities

  • Life insurance and short/long term disability programs

About New Mexico

New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and

Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

JOB ID: 17606