Change Manager - TH & N OE

5 - 7 years experience  • 

Salary depends on experience
Posted on 05/23/18
Virtual / Travel
5 - 7 years experience
Salary depends on experience
Posted on 05/23/18

Change Manager- TH&N O



The TH&N OE Change Management Manager is a service leader who will have accountability for the following:

• Utilize established project and program methodology to develop change management plans for assigned projects, partnering  with other service team members to drive a thoughtful and simple delivery framework and ensure alignment at all levels and all times through the project/initiative life cycle;
• Support the ongoing and continuous improvement of the Cigna change management approach, standards, tools  and methodology for sustaining change efforts, leveraging process management concepts; 
• Following the Cigna Change Management framework, this role will execute, promote and support the Cigna Change Management discipline, focusing on customer service, continuous improvement, quality, metrics and reporting, and execute these standard functions:


Assess & Analyze Change Impact and Readiness
Create a Findings and Recommendations report
Lead the Development of appropriate plans to support the change initiative, including

• Communication plan
• Leadership engagement plan
• Resistance Management plan
• Reinforcement plan
• Transition plan
• Training plan
• Working with the project manager, integrate the approved plans into the project WBS as actions/activities/deliverables and milestones;
• Execute against the approved plans, reporting appropriately on status and effectiveness;
• Design and lead effective meetings with senior executives, managers, and stakeholders as appropriate;
• Identify and work to remove barriers that slow or prevent the successful change initiative and administrative efficiency that will lead to cost containment and/or reduction;
• Work collaboratively with project team members to identify mitigation strategies, take early action to resolve issues and address cross-team impacts, working with appropriate resources including but not limited to Human Resources, Information Technology, and a variety of business units;
• When appropriate, provide direct support, consultation and coaching to change managers within other business units, known as business hubs;
• Participate in delivery of training Change Management best practices;
• Demonstrate excellent communication skills, both written and oral, communicate effectively with senior management, process owners, stakeholders, and other audiences;
• Model effective change management skills, activities and behaviors during all work efforts;


• 5 or more years of organizational change management or applicable experience
• Bachelor’s degree required, MA or MS in related field a plus
• Experience supporting large change management initiatives in a large scale business environment
• An extensive understanding of how people and organizations go through change and the change process
• Experience and broad knowledge of change management principles, methodologies, and best practices; certification in the Prosci® model is a plus
• Proven ability to successfully and sustainably drive organizational change
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Exceptional communication skills – both written and verbal
• Strong presentation skills, and ability to communicate effectively with all levels, including training delivery
• Excellent active listening skills
• Must work well in a matrix environment, including direct reports, internal associates, and consultants
• Ability to engage and influence at all levels of the organizational structure
• Ability to easily move between lead role and support role as work is assigned
• Ability to see the big picture, and operate effectively delivering tactical and strategic objectives
• Demonstrated passion around customer focus and improving processes that impact customer satisfaction
• Proven ability to develop strong working relationships and establish a high level of credibility across functional lines of business and organizational levels
• Problem solving and root cause identification skills
• Strong analytic and decision making abilities
• Some travelrequired (25% - 35%)


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