Change Management Team Lead

5 - 7 years experience  • 

Salary depends on experience
Posted on 04/19/18
Saint Louis, MO
5 - 7 years experience
Salary depends on experience
Posted on 04/19/18

Job Description

                ESSENTIAL FUNCTIONS:

  • Oversee department workflow and provide guidance to associates on departmental projects/issues.
  • Develop and continuously improve Change Management processes, procedures, and methodologies based upon ITIL principles and SDLC process.
  • Work with technical teams to ensure Equifax's Change Management processes are followed and that only authorized changes are implemented.
  • Work directly with the Global Service Management Organization to ensure Workforce Solution's Change Management requirements are met and influence change when required.
  • Provide recommendations and input to management on existing or new processes and procedures to improve the effectiveness of Change Management.
  • Lead Workforce Solutions Change Advisory Board and ensure the board is authoritative and effective.
  • Ensure Change Advisory Board has appropriate representation from various business verticals & operations teams.   
  • Prepare and distribute change agenda for Change Advisory Board meeting,
  • Lead implementation of any new Global Change Management polices changes/updates within Workforce Solutions.
  • Provide required change documentation and evidence collection for audit purposes
  • Responsible for management reports related to process outcomes and KPI reporting on effectiveness of Change Management.
  • Provide guidance and coaching, develop training plans, and answer day-to-day questions for team members.
  • Communicate decisions, priorities and relevant project information to team members.
  • Perform other duties as assigned.

    KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:



  • Strong knowledge of information technology and Change Management best practices.
  • Self-starter with strong decision making abilities and the ability to develop/coach team members.
  • Proven track record of achieving results through collaboration and teamwork.
  • Ability to effectively communicate with all levels of the organization, clearly expressing ideas and concepts both verbally and in writing to effectively handle sensitive issues.
  • Strong interpersonal skills, including the ability to write items such as reports, business correspondence, and procedure manuals, and to effectively present information and respond to questions from peers or management.
  • Strong prioritization skills and the ability to handle multiple job duties in a fast paced environment.

    MINIMUM EDUCATION & EXPERIENCE:



  • Bachelor's degree in Information Technology, or a related field, or equivalent combination of education and experiencerequired.
  • 5+ years IT experiencerequired.
  • 3+ years Change Management or related process experiencerequired.
  • 1+ years leadership experiencerequired.
  • Certification in ITIL V3 Foundation preferred.
  • Service Now experiencepreferred

Job Number:J00062067

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