Change Management Specialist

United Technologies   •  

Palm Beach Gardens, FL

Industry: Transportation


5 - 7 years

Posted 166 days ago

This job is no longer available.


The purpose of this role is to improve the success of integration activities, through an in-depth focus around people (all stakeholders) and the communications/change required to deliver the new organization. The focus of the role is to be both an advisory resource and hands-on team member of the established Change Management team and work with the Integration Office, especially across the Talent, Change Management, Go-to-Market, and Internal Communications work streams. This resource will facilitate the use of best practices and be hands-on to help teams by completing assessments, Stakeholder analysis, developing concise communication plans, and utilize the Change Network for project readiness and launches.

Expectations of the role will be to:

  • The Change Management Specialist is primarily responsible for understanding impacts, communicating changes, owning, driving and being a central point of contact for supporting project teams
  • Assess culture and understand requirements to effectively plan, launch and integrate workforce teams, and then monitor progress compared to benchmarks
  • Help leaders/ teams have the foundation to be successful in a new organization, through change management strategies and tactics
  • Support the development of an appropriate Operating Model and Integration Plan, through a comprehensive understanding of anticipated challenges for legacy and transitioned teams
  • Develop and execute a 360 communications plan that drives connections for transitioned leaders, employees, teams, clients and all stakeholders
  • Help the sponsor drive engagement, communications/connections across the functions
  • Deliver continuity of change management and communications support to fully execute the plan
  • Utilize consistent best practices, with continual refinements based on recent integrations


Works as a core member of the Change Management team and as a planning/tactical resource for work stream activities related to Change Management/ Communications:

  • Conducts target cultural assessment and helps the sponsor/ integration office leads, as they assess current operating model and anticipated changes to move to the new operating model
  • Translates changes across the operating model into a baseline change management plan, that sponsors and Target leaders support and execute
  • Conducts stakeholder analysis and developing a communications plan that addresses internal and external stakeholders
  • Works with Sponsor and leaders, and integration office resources to develop key messaging and prepare for key events/deliverables according to the plan
  • Develops effective teaming relationship specifically with Talent, particularly to drive key employee-leader focused meetings
  • Engages Integration Office team members to support and help deliver the change management/communications plan deliverables
  • Produces progress reports on benchmarks, conducts feedback surveys, and works with Corporate Development Integration Lead and Sponsors to develop risk mitigation plans
  • Works with the Corporate Development integration lead and overall team to deliver and refine consistent best practices approaches across all integrations


  • Prosci Change Practitioner certified preferred
  • Bachelor’s degree in communications, marketing, human resources or general business
  • Master’s degree optional


  • 5+ years of experience as a change management lead driving end-to-end change on large scale IT projects
  • Familiarity with PMI’s PMBOK methodology and/or managing programs through the software development lifecycle (SDLC)
  • Excellent facilitation and communication skills, both verbal and written
  • Previous experience developing and delivering executive briefings and end-user training
  • Strong leadership skills, assertive, and a team player
  • Ability to problem solve, be creative, and innovate
  • Comfortable in a team environment, with strong group dynamics awareness and collaboration skills, combined with the ability and willingness to communicate with a wide variety of individuals and differing functional accountabilities
  • Customer focused and results oriented
  • Well-developed self-planning and organization skills including ability to work interdependently, prioritize activities, meet commitments, and proactively manage time and a heavy workload


  • Proficient with Microsoft Suite
  • Experience with SharePoint
  • Experience of using ADKAR methodology to drive awareness and communication campaigns, developing engagement activities, and mapping adoption metrics
  • Experience with screen capture software, image manipulation, and video editing applications like SnagIt, Camtasia, GoAnimate, and more
  • Experience with eLearning software applications like Captivate, Adobe Technical Suite, Articulate, Presenter, and more