Change Management Specialist

United Technologies   •  

Palm Beach Gardens, FL

Industry: Transportation

  •  

5 - 7 years

Posted 166 days ago

This job is no longer available.

JOB RESPONSIBILITIES AND EXPECTATIONS


The purpose of this role is to improve the success of integration activities, through an in-depth focus around people (all stakeholders) and the communications/change required to deliver the new organization. The focus of the role is to be both an advisory resource and hands-on team member of the established Change Management team and work with the Integration Office, especially across the Talent, Change Management, Go-to-Market, and Internal Communications work streams. This resource will facilitate the use of best practices and be hands-on to help teams by completing assessments, Stakeholder analysis, developing concise communication plans, and utilize the Change Network for project readiness and launches.


Expectations of the role will be to:

  • The Change Management Specialist is primarily responsible for understanding impacts, communicating changes, owning, driving and being a central point of contact for supporting project teams
  • Assess culture and understand requirements to effectively plan, launch and integrate workforce teams, and then monitor progress compared to benchmarks
  • Help leaders/ teams have the foundation to be successful in a new organization, through change management strategies and tactics
  • Support the development of an appropriate Operating Model and Integration Plan, through a comprehensive understanding of anticipated challenges for legacy and transitioned teams
  • Develop and execute a 360 communications plan that drives connections for transitioned leaders, employees, teams, clients and all stakeholders
  • Help the sponsor drive engagement, communications/connections across the functions
  • Deliver continuity of change management and communications support to fully execute the plan
  • Utilize consistent best practices, with continual refinements based on recent integrations

OVERVIEW OF RESPONSIBILITIES


Works as a core member of the Change Management team and as a planning/tactical resource for work stream activities related to Change Management/ Communications:

  • Conducts target cultural assessment and helps the sponsor/ integration office leads, as they assess current operating model and anticipated changes to move to the new operating model
  • Translates changes across the operating model into a baseline change management plan, that sponsors and Target leaders support and execute
  • Conducts stakeholder analysis and developing a communications plan that addresses internal and external stakeholders
  • Works with Sponsor and leaders, and integration office resources to develop key messaging and prepare for key events/deliverables according to the plan
  • Develops effective teaming relationship specifically with Talent, particularly to drive key employee-leader focused meetings
  • Engages Integration Office team members to support and help deliver the change management/communications plan deliverables
  • Produces progress reports on benchmarks, conducts feedback surveys, and works with Corporate Development Integration Lead and Sponsors to develop risk mitigation plans
  • Works with the Corporate Development integration lead and overall team to deliver and refine consistent best practices approaches across all integrations

EDUCATION/CERTIFICATIONS

  • Prosci Change Practitioner certified preferred
  • Bachelor’s degree in communications, marketing, human resources or general business
  • Master’s degree optional

EXPERIENCE/QUALIFICATIONS

  • 5+ years of experience as a change management lead driving end-to-end change on large scale IT projects
  • Familiarity with PMI’s PMBOK methodology and/or managing programs through the software development lifecycle (SDLC)
  • Excellent facilitation and communication skills, both verbal and written
  • Previous experience developing and delivering executive briefings and end-user training
  • Strong leadership skills, assertive, and a team player
  • Ability to problem solve, be creative, and innovate
  • Comfortable in a team environment, with strong group dynamics awareness and collaboration skills, combined with the ability and willingness to communicate with a wide variety of individuals and differing functional accountabilities
  • Customer focused and results oriented
  • Well-developed self-planning and organization skills including ability to work interdependently, prioritize activities, meet commitments, and proactively manage time and a heavy workload

PREFERRED:

  • Proficient with Microsoft Suite
  • Experience with SharePoint
  • Experience of using ADKAR methodology to drive awareness and communication campaigns, developing engagement activities, and mapping adoption metrics
  • Experience with screen capture software, image manipulation, and video editing applications like SnagIt, Camtasia, GoAnimate, and more
  • Experience with eLearning software applications like Captivate, Adobe Technical Suite, Articulate, Presenter, and more

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