Change Management Specialist

TD Bank   •  

Mount Laurel, NJ

Industry: Financial Services


8 - 10 years

Posted 337 days ago

This job is no longer available.


Job Description
Lead, plan and/or execute on the end-to-end delivery of Change Management activities throughout the lifecycle for assigned programs / projects / initiatives in alignment with the change management strategy and business objectives.


•   Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas

•   Leads the change management workstream for programs/projects of significant scale / complexity

•   Accountable for own work and sometimes others; acts as an escalation point or knowledge resource related to change methodology / tools for others in their own area or on the project team

•   Responsible for the quality and timeliness of all change management deliverables for the program / project or multiple workstreams.

•   Consults with senior stakeholders to ensure change management is meeting the needs of the business and project / program

•   Provides advice and guidance on which components of TD’s change methodology and framework should be in scope to align with the project / program goals

•   Integrates knowledge of change management methodology with the overarching business strategy and project / program strategy to recommend and implement effective change management interventions, across multiple stakeholder groups

•   Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve change management efficacy

•   Acts as a subject matter expert / lead, integrating cross-function understanding within their own field of specialty; manage team(s) of related specialists

•   Solves complex problems; leads efforts or partners with others to develop and implement new solutions

•   Uses sophisticated analytical thought to exercise judgement and identify solutions

•   Impacts the achievement of project / program or business objectives for scoped work

•   Work is guided by policies and industry standards/methods

•   Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across senior stakeholders

•   Works autonomously as the lead and guides others within area of expertise

•   Acts as the change management lead for Tier 2, high risk, strategic and regulatory projects or programs; may lead on Tier 1


•   Undergraduate degree

•   Relevant Change Management Accreditations

•   7+ years related experience, working in a project environment

•   Advanced knowledge of change management principles, industry best practices, lines of businesses supported, project management, organization practices, business culture(s) and business transformation

•   Knowledge of current and emerging trends

•   Knowledge of risk management environment, standards and regulations

•   Knowledge of project/program support, planning and implementation

•   Ability to contribute to strategic direction of the function and provide advice to senior leadership

•   Ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives

•   Skill in mentoring, and coaching

•   Skill in using software tools, data analysis methods and reporting techniques

•   Skill in using computer applications including MS Office

•   Ability to communicate effectively in both oral and written form

•   Ability to work collaboratively and build relationships across teams and functions

•   Ability to work successfully as a member of a team and independently

•   Ability to exercise sound judgement in making decisions

•   Ability to analyze, organize and prioritize work while meeting multiple deadlines

•   Ability handle confidential information with discretion