The Chief Information Officer (CIO) will provide technology vision and leadership in the development and implementation of the information technology (IT) program. The CIO will lead the CG Technology network in planning and implementing enterprise information systems to support both distributed and centralized business operations and achieve more effective and cost beneficial enterprise- wide IT operations.
Additionally, the CIO will:
- Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the business.
- Oversees the back office computer operations of the affiliate management information system, including local area networks and wide-area networks.
- Designs, implements, and evaluates the systems that support end users in the productive use of computer hardware and software.
- Responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and office automation.
- Develops and implements user-training programs.
- Oversees and evaluates systems security and back up procedures.
- Manage the implementation of CG Technologies information systems, as needed.
Essential Duties and Responsibilities:
Budgets / Contracts
- Approves, coordinates and controls all projects related to selection, acquisition, development and installation of major information systems. Provides advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems. Evaluates systems to measure their success.
- Reviews all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate.
- Develops and maintains corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems.
- Develops, when possible, master purchase or lease agreements for hardware, software, maintenance and telecommunication services.
- Develops and monitors the approved annual operating and capital budgets for information technology systems.
- Maintains contact with IT suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels.
- Evaluates alternatives, performs appropriate cost benefit analysis, and recommends solutions that maximize effectiveness and minimize costs commensurate with acceptable risks.
- Manages relationships with vendors for sales, service and support of all information systems and technology. Maintains problem logs, documenting system errors or defects. Serves as the primary contact to software, hardware and network-related vendors, consultants, and partners.
- Responsible for the technology vision and planning process that will regularly evaluate existing technology, information systems, and staffing, research new solutions and technologies and recommend changes.
- Responsible for planning, development, evaluation, coordination and management of the information and technology systems. This includes telephones, data imaging and office automation.
- Develops and enforces policy and procedures to ensure the protection of the affiliate's IT assets and the integrity, security and privacy
- Oversees the linkage between external technology systems and IT resources; including systems for electronic data exchange.
- Recommend changes to software applications based on analysis of their impact to all users requirements.
- Gather and analyze changing requirements of users and develop effective and feasible ways to satisfy user requirements.
- Systems Administration/Reporting Promotes and oversees relationships between the business's IT resources and external entities, regulators, vendors, partner properties, etc.
- Ensures that all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies and legal requirements.
- Develops and maintains the systems architecture, defining standards and protocols for data exchange, communications, software and interconnection of business information systems.
- Coordinates and manages reporting needs and data analysis. Ensures that the gathering, processing, distribution and use of pertinent information required by management to make decisions occur in a timely, accurate and cost effective manner.
- Manages the system that provides training and support to end users.
- Ensures that data systems are capable, supports the development of reports as requested.
- Develop and maintain system recovery plan in the event of power failure, damage to system, etc.
- Facilitate correction of any system failures, contact point for computer problems.
- Oversee the development, maintenance, and communication of systems documentation, policies, and procedures.
- Supervise the development and maintenance of user documentation, FAQs and help files.
- Communicates IS/IT plans, policies and technology trends throughout the organization, including management groups and professional staff.
- Develop, implement and maintain comprehensive user training program. Provide directly or arrange new user training and advanced training for existing users.
- Select, train, supervise, evaluate and dismiss, if necessary.
- Perform other duties as assigned by CFO and CEO.
- Minimum of 5 years of experience with increasing responsibilities for management and support of information systems and information technology, direct management of a major IT operation is preferred.
- Bachelor's degree in Computer Science, Business Administration or a related field or equivalent experience required.
- Project Management Professional (PMP) certification or equivalent experience is preferred.
- Must have significant experience in a casino environment, specifically in technology and information systems planning.
- Familiarity with desktop, notebook, handheld and server computer hardware.
- Familiarity with local and wide area network design, implementation and operation.
- Familiarity with operating systems such as Windows, Unix and Linux.
- Knowledge of various office productivity software programs such as word processing, databases, spreadsheet programs, and communications software.
- Familiarity with various computer peripherals such as printers, monitors, modems and other equipment.
- General knowledge of business processes and their interrelationship gained through related experience.
- Ability to analyze and resolve complex issues, both logical and interpersonal.
- Effective verbal and written communication skills, effective presentation skills, all geared toward coordination and education.
- Ability to negotiate and defuse conflict.
- Self-motivator, independent, cooperative, flexible and creative.