Certified Integration EST

Less than 5 years experience  • 

Salary depends on experience
Posted on 03/27/18
New York, NY
Less than 5 years experience
Salary depends on experience
Posted on 03/27/18

 Responsible for delivering a unique and superior customer experience with regard to the integration and networking of all high-tech equipment and to fulfill all aspects in the installation and/or service of all large equipment in the practitioner's office with the focus on "excellence" in customer service in the dental professional's office.  

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

  • Installs all high-tech hardware and software needed for the integration and networking of all office high-tech equipment.
  • Provides responsible repair and installation services to our customers in a professional manner.
  • Works with local center personnel to coordinate all office technology installations and integrations.
  • Remains well versed on various high-tech equipment and services.
  • Performs on-site system evaluations as needed to ensure compatibility of products with existing client hardware and software.
  • Provides ongoing maintenance and support for servers, workstations, and dental office personnel.
  • Diagnoses and repairs all high-tech equipment.
  • Educates customer on proper care and maintenance and advice on simple troubleshooting procedures.
  • Completes all paperwork pertaining to the installation. (Warranty cards, Installation checklists and provide owner with all manuals.)
  • Communicates any and all information to TSS, ESS, FSC, local management and OATS personnel when appropriate.
  • Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.


 

Qualifications

 Experience:    Minimum 3 years computer hardware and software repair and installation related experience in a customer service environment.                                   

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