Center Manager

Less than 5 years experience  •  Commercial Transportation

Salary depends on experience
Posted on 10/18/17
Washington, DC
Less than 5 years experience
Commercial Transportation
Salary depends on experience
Posted on 10/18/17

Position Summary

The Center Manager is responsible for managing the overall operations at a mid-volume center, including supervision of team members and the administration of center sales performance, profitability and customer experience objectives.

General Duties and Responsibilities

This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Achieve company objectives for sales and profit performance and customer experience objectives within the Center
  • Direct supervision of team members, including responsibility for:
  • Hiring of all team members and monitoring new hire orientation procedures
  • Training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increases and promotions, when applicable; ensuring execution on all people related initiatives (i.e. bench planning, climate survey follow up)
  • Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment
  • Ensuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team members
  • Ensuring a positive customer experience
  • Ensure the maintenance of fiscal reporting procedures within center, including accounts receivable, inventoryreports, daily sales recaps, and daily bank deposits in full compliance with established company policies
  • Monitor and direct marketing activities within center to achieve pre-established sales objectives including monthly marketing calendars, media advertising, specialized sales, in-store signage, etc
  • Recommend equipment and machinery required for efficient production operations and for monitoring inventory level of supplies and materials
  • Ensure Federal/State Law safety requirements are established within center. In addition, may be required to perform quarterly safety inspections of center
  • Ensure team members within center are consistently applying FedEx Office Policies and Procedures
  • Ensure center cleanliness and execution of internal processes
  • All other duties as needed or required

Minimum Qualifications and Requirements

  • Bachelor’s Degree or equivalent experience
  • 3+ years of related retailexperience, including 1+ years of prior progressively responsible supervisory experiencerequired
  • Advanced level of reading, writing and mathematical ability
  • Proven ability to lead, direct and supervise
  • Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

Requisition ID: 26086-277946

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