CBC Manager

Salary depends on experience
Posted on 10/30/17
8 - 10 years experience
Business Services
Salary depends on experience
Posted on 10/30/17

Role and ResponsibilitiesThe Manager position is a critical role within our practice. The successful candidate is expected to spend most of his or her time shaping and leading business transformation programs to address strategic business challenges and deliver the highest quality work to our clients.  The remainder of the Manager’s time will be spent identifying and working with consulting leadership to identify and pursue business opportunities to provide value to our clients across thetechnology business segments. The successful candidatewill:

  • Provide project leadership and direction on one or more projects while maintaining a high quality level of service.  Ensure quality on all deliverables.
  • Develop and manage client relationships on projects
  • Manage delivery dates, resourcing and schedules
  • Facilitate project execution by providing support in project-level issue resolution and management of scope
  • Help build, lead, and develop team of onshore/offshore consultants
  • Identify and pursue up-sell opportunities
  • Contribute to business development through activities such as pre-sales client presentations, research, and writing proposal, RFP responses and SOWs
  • Have the ability to position industry insights as they pertain to client needs & requirements
  • Deeply understand their client’s business challenges, and provide thought leadership in addressing these issues
  • Work proactively to bring the best of Cognizant expertise to our client(s)

  Basic Requirements

  • The successful candidatewill possess a proven track record in consulting, deep communications industry acumen and domain knowledge of one or more of the following:
    • BSS Transformation- Experience in providing consulting and process support to Communication industry BSS (Business Support Systems) applications, Understanding of  BSS application impacts to downstream customer operation support tools and processes, and knowledge of foundational components of the BSS architecture including Product, Customer Care, Revenue, and Order Management 
    • Customer Experience- Experience in enhancing customer operations effectiveness through focused management of IT and consultative project investment, Omni Chanel Contact strategies, Customer Experience Management strategy, Contact center operational improvements, Social response effectiveness and growth strategy 
    • Network Ops/SDN- Consulting experience in Outside Plant / C&E Optimization, GIS Integration, Field Service Processes and Mobile Apps, OSS Application Rationalization, Network Change Management (RAN, Cell Site), NOC Assessment, Service Quality Management, NetworkInventory Management and Reconciliation, Networkinvestment optimization, Operating cost reduction, and familiarity with software defined networks and Rationalized Architecture 
    • Connected Home & Product Management - Understanding of Smart/Connected home industry trends and strategic impacts to CSPs as well as business drivers into Machine to Machine (M2M) and Internet of things (IoT) with knowledge of Product Development Process Acceleration and Tools  
  • In addition to above domain areas, analytics experience to deliver transformative insights and value through business modeling, systems integration, and strategic consulting is strongly desired.
  • Minimum 7 years’ experience in management consulting with a management and/or technology consulting firm
  • Minimum 5 years’ experience in client relationship management and pre-sales support in the Technology industry in a consulting or industry practitioner role
  • Strong presentation skills and the ability to communicate verbally and in writing to a variety of audiences
  • Ability to travel up to 50%
  • Minimum Bachelor’s level Degreerequired

  Preferred Requirements

  • Ability to develop white papers and points of view to promote eminence and client engagement
  • Proven ability to identify and pursue business development opportunities
  • Experience building deep client relationships and identifying client's priority needs for service and support
  • Knowledge of process flows, systems and procedures which aids analysis and recommendations for solution offerings to exploit new business opportunities
  • Ability to manage teams of consultants and work with cross functional and client facing teams
  • A positive, results oriented style, evidenced by listening, motivating, delegating, influencing, and monitoring the work being done to develop the next generations of leaders
  • Experience working in an on/off-shore model
  • An extremely high level of energy, sense of urgency, creativity, and decisiveness coupled with the ability/willingness to work hard and well under pressure
  • An engaging and open interpersonal style complemented by the analytical pragmatism necessary to quickly dissect highly complex issues
  • Ability to establish immediate credibility among peers; a professional who is respected for intelligence and technical expertise
  • Master's Degree in Business/Management or equivalent highly preferred
  • 26681
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