Call Center Specialist

Posted on 08/11/17 by Gagan Kapoor
Confidential Company
Arlington Heights, IL
IT Consulting/Services
Posted on 08/11/17 Gagan Kapoor

Position Title: Call Center Specialist

Position Number: 261269

Location: Arlington Heights, IL

Desired Skill Set:

Call Center, Customer Service, Help Desk, Telephony

Position Description:

Duration: 3 Years

Top Qualification Skills needed for Position:
1. PC skills including Microsoft Office
2. Customer Service Call Center
3. Dependability, Punctuality, and Multitasking
4. Help Desk Ticket Management
5. Telephony, Data, IP experience a plus

Job Description
This position will provide support for Client Managed Customers.

Roles & Responsibilities: 
1) Customer call receipt - first point of contact for Customers for problem recording. 
2) Customer verification, problem validation and documentation. 
3) Ticket Management.
4) Status customer on a regular basis. 
5) Manage escalations. 
6) Interface with internal and external Client/Vendor. 
7) Adhere to SLAs, processes and tools. 
8) Basic trouble shooting routers/circuits.

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.

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