Call Center Representative

Confidential Company  •  Rahway, NJ

Less than 5 years experience  •  Technology

Salary depends on experience
Posted on 06/19/18 by Cynet Sytems
Confidential Company
Rahway, NJ
Less than 5 years experience
Technology
Salary depends on experience
Posted on 06/19/18 Cynet Sytems

We are looking for Call Center Representative for our client in Rahway, NJ

Job Title: Call Center Representative

Job Location: Rahway, NJ

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.? 

Job Description:

  • Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including: 
  • A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications. 
  • Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice. 
  • A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management. 

Role Purpose: 

  • Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Programs typically consist of pharmaceutical brand initiated payment assist solutions such as co-pay cards or vouchers. 
  • Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. 

Principal Accountabilities: 

  • A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. 
  • Quickly assesses the user's issue and provides first level support for problem resolution. 
  • Documents information spepcific to the resolution and escalates unresolved issues expeditiously to the apropriate area. 
  • Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary. 
  • Works under moderate supervision and typically reports to the Customer Service Supervisor. 

Minimum Education & Experience: 

  • We require candidates to have a minimum Call Center background of 3 + years. 
  • HIPPA certified, or experience in claim processing preferred. 
  • Bi-lingual (English/Spanish) preferred. 
  • Pharmacy Technician experiencepreferred.

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