Call Center Manager - Customer Support

  •  

Detroit, MI

5 - 7 years

Posted 214 days ago

  by    Valerie Saunders

This job is no longer available.

Our client, which is an Industry Leader and one of the Largest E-CommerceRetailers of their products and supplies in the country, is seeking an experienced and proven CALL CENTER MANAGER ? CUSTOMER SUPPORT for their Detroit area center. Candidate will be responsible for leading the Vending Support Center team in the development of operational customer service & support models as well as the growth of key operational strategies, processes/procedures, tools and functions, preferably in a B2B environment. In addition, this position is responsible for operational financial planning, performance measurement and problem solving methodologies to support and ensure the department is operating at the optimum level.

REQUIREMENTS/SKILLS:

? Strong People Management skills.

? Experience in the coaching and development of supervisors and staff.

? Establishing better accountabilities within the Call Center.

? Change Management Experience is a MUST

? Prefer candidates come from a B2B background or a mix of B2B and B2C.

? Prefer person coming from larger size company who can bring new ideas, methods and processes.

? Good Analytical Skills for analyzing reports and using them as tools for identifying areas that can be improved. This is a metrics driven environment.

? Polished personality who can deal with Senior Executives in IT and other areas of the business.

? Strategic Thinker but with a Hands-On style of Leadership.

? Proven experience in implementing Process Improvements initiated in past positions that added value to their company.

Bachelor?s Degree is a MUST, no exceptions.

? 5+ years of Customer Service ? Call Center Operations Management experience managing Reps and Supervisors.

COMPENSATION: $85K to $110K Base Salary Plus Bonus Potential + Relo Assistance on a Case by Case Basis

Qualified & Interested Applicants please email resume in a Word attachment

$85K - $110K
$85K - $110K base, Plus Bonus Potential & Some Relo Assistance bonus