Call Center Customer Service Professional

Confidential Company  •  Ashburn, VA

Less than 5 years experience  •  Telecommunications

$40K
Posted on 08/01/17 by Bikram Kumar
Ashburn, VA
Less than 5 years experience
Telecommunications
$40K
Posted on 08/01/17 by Bikram Kumar

Hi,

Hope you going great!!!

We have an opening Call Center Customer Service Professional - II. Appreciate if you could send me your Updated resume with the following information .

1.   Visa Status:

2.   Full Legal Name:

3.   Current location:

4.   Date of birth ( Date & Month ) :

5.   Availability date:

6.   Best time and phone number to contact:

7.   Highest Qualification AND from which University AND graduation year:  

Job ID: VZGTJP00008218

Job Title: Call Center Customer Service Professional - II

Location:  Ashburn-VA

Duration: 12+ Months

Description:

Provide support to ISD customers by validating alerts from an enterprise management alert console for systems (LINUX & Windows) and  Cisco platforms. Create Trouble Tickets using Enterprise Ticket Management System for validated server and network issues and escalate to appropriate resolution queues. Position will also work in conjunction with ISD Tier 1.5 on answering phones, bridge Management and other administrative functions.

Qualifications

 Description: 

  1- 2years hands on work experience with enterprise management alerts consoles (SCOM preferred). Excellent communication and customer interface skills are required. Thorough knowledge of operations is typically acquired through work experience within the organization. Must be extremely detail oriented; possess extremely good organizational skills, self-sufficient and able to meet very tight deadlines

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