Café Manager

Nestle   •  

Miami, FL

Industry: Food & Beverage


5 - 7 years

Posted 394 days ago


Nestlé Nespresso SA is the pioneer andreference for highest-quality portioned coffee.  The company works withmore than 70,000 farmers in 12 countries through its AAASustainable Quality™ Program to embed sustainability practices on farms and thesurrounding landscapes.  Launched in 2003 in collaboration with TheRainforest Alliance, the program helps to improve the yield and quality ofharvests, ensuring a sustainable supply of high quality coffee and improvinglivelihoods of farmers and their communities.

Headquartered in Lausanne, Switzerland,Nespresso operates in 69 countries and has more than 12,000 employees. In 2016, it operated a global retailnetwork of more than600 boutiques.

Come join our growing team, the taste ofsomething better awaits you!  NespressoUSA is seeking a dynamic, sales-driven, Café Manager to join our Miami Flagship!

Key Responsibilities:

  • Network, recruit, and hire top quality storeemployees
  • Manage performance reviews for all employees;coach and develop the team for growth and succession planning
  • Ensure timely execution of company proceduresfor new hire onboarding
  • Abide by schedule requirements as set by NestleNespresso and respecting municipal, state and federal laws
  • In collaboration with Human Resources provideadvice and counsel to managers regarding personnel practices, policy andemployment laws
  • Ensure bar operations, procedures and bestpractices are being adhered to for stock management, payment management, lossprevention and bar operations
  • Act as a key liaison between store and thecorporate retail team
  • Ensure IT systems function correctly
  • Adhere to Nestle Safety Health and Environmentaland Food Safety Policy and Procedures and execute any corrective andpreventative actions assigned
  • Evaluate store’s performance weekly, monthly andYTD and achieve set targets and KPIs
  • Review store P&L with Area/District Managerto reduce costs and identify efficiencies
  • Utilize Manager on Duty Programs to drive salesand meet set sales goals
  • Act as an enthusiastic ambassador for theNespresso brand and respond to customer complaints as necessary
  • Ensure Visual Merchandising programs areexecuted and all stores adhere to Nespresso standards for merchandising andproduct presentation
  • Execute events to build the Nespresso brand



  • High School Diploma or GED required
  • Bachelor’s Degree in Business, Marketing orrelated field preferred
  • 4+ years prior professional experience inretail and/or food service is required
  • 3+ years of experience in people managementincluding coaching, motivation and development of direct reports required
  • Experience in customer complaint management
  • Experience in project management processes andchange management
  • Must have full availability to work all shifts including days, nights, weekends and holidays
  • Travelrequired up to 10%