CA PPM Product Service Manager

Comerica   •  

Auburn Hills, MI

8 - 10 years

Posted 259 days ago

This job is no longer available.

Job Description

Position Responsibilities:

  1. Managing the service throughout the service lifecycle and defining the service vision.
  2. Ensuring that the service and marketing efforts support the company's overall strategy and goals.
  3. Assure the end-to-end delivery of IT services and the efficient interaction of the Information support and delivery model.
  4. Works with multiple business partners to collaboratively develop product roadmap and backlog.
  5. Define service(s) strategy and assure roadmap is followed
  6. Identify clients and market the value proposition of IT Services
  7. Develop new programs to meet business demands
  8. Run beta and pilot programs with early stage services and samples
  9. Be an expert with respect to the services managed
  10. Consult with business colleagues to determine proper technology selection
  11. Understand service vendor's technical direction, negotiate pricing and contracts, and oversee product support models
  12. Assure that users are provided with proper training and instruction
  13. Monitor and analyze market trends to capitalize on new services and how they may assist the Comerica business.
  14. Analyze Comerica usage of infrastructure service
  15. Manage customer feedback, launch strategy and communication support.
  16. Manages IT service cost drivers and connects cost of service to consumption drivers.


Travel is not required of this position.

Relocation is not available for this position.


  • Bachelor's degree from an accredited university and 10 years of technical experience OR 14 years of technical experience
  • 5 years CA PPM experience including deployments, data migrations, development, and upgrades
  • 7 years analytical experience
  • 7 years IT project experience with medium to enterprise sized projects
  • 7 years of experience in identifying technical solutions for business problems, identifying the benefits and risks of the solutions, and providing recommendations
  • 5 years of experience with Infrastructure rationalization, consolidation, virtualization
  • 3 years of experience in product planning
  • 3 years of experience with marketing programs and/or communications

Work Schedule

8:00am - 5:00pm Monday - Friday.