Business Systems Project Manager

Forte Research Systems   •  

Madison, WI

Less than 5 years

Posted 303 days ago

This job is no longer available.

Responsible for working with all teams to better utilize our existing ERP and CRM business process systems. Fulfill a combined project manager, business analyst role to expand the overall utilization of internal systems and continually improve existing workflows. 

Essential Job Duties:                   

  • Coordinating activities required to enhance use of existing application functionality, rollout new functionality and further integrate with other business systems.
  • Track overall project progress and report status and any issues to management and project team members.
  • Act as a liaison between the leadership team and system users.
  • Coordinating and facilitating requirements gathering sessions with cross-functional teams which help define and verify process needs and workflow design.
  • Working with end users to improve existing business process workflows.
  • Creating visual modeling or diagramming of the current and proposed workflows. 
  • Assist in the development of processes and procedures in an effort to streamline and increase efficiency.
  • Perform administration activities such as updating system configurations and create/update user access roles to support new and updated business process workflows.
  • Utilize data to identify trends and opportunities for process improvement.
  • Working with leadership to create reports necessary to better manage teams.
  • Manage day-to-day relationship with third party vendors. Complete activities such as scheduling meetings, troubleshooting system workflow issues, reporting product anomalies and recommending software enhancements.
  • Monitor application upgrade release notes.  Notify applicable team members of application changes as a result of upgrades and complete training if necessary.
  • Train all impacted users when new functionality is rolled out.
  • Create new user accounts and train new users to complete essential functions.
  • Attend relevant product conferences with an objective to remain current. Bring ideas back to team regarding improved workflow and further leveraging applications.
  • Troubleshoot system and software when problems arise.
  • Perform Tier 2 system support, troubleshoot issues. Escalate issues to IT staff or third part vendor throughout the issue resolution process.


  • Bachelor’s Degree and minimum of 3 years relevant experience required.


  • Prior project management experience required.
  • Prior experience working as a business analyst required.
  • 2 – 5 years of experience working in ERP and CRM systems desired.
  • Familiarity with internal business systems is preferred.
  • Prior report writing experience preferred.

Skills & Abilities:       

  • Exceptional  organizational skills and detail orientation  
  • Proven ability to clearly and effectively communicate business and technical information, both verbally and in writing.
  • Demonstrated skills translating business requirements into technical workflow design.
  • Experience in requirements analysis, system design, and software implementations.
  • Proven problem solving capabilities and critical thinking skills
  • Ability to work independently and take initiative.
  • Creative problem solving skills; able to navigate through ambiguous situations
  • Ability to effectively negotiate and build consensus
  • Demonstrated accountability in project ownership and solution oriented work approach
  • Willingness to embrace and drive change
  • Proficient in the use of Microsoft Word, Excel, Visio and PowerPoint