Lead, consult, manage and influence change management initiatives on complex or enterprise-wide projects that impact operational culture norms or large cross sections of the company. Facilitate sessions with sponsors and/or senior level management to identify change management strategy and implementation approach based on situational awareness of the change and the groups impacted by the change. Develop and implement comprehensive actionable change management strategy, communication plans, resistance management plans and training plans for internal and external business associates and customers.
Provide thought leadership on organizational readiness activities required to support large-scale change, leveraging industry standard change management methodologies to ensure successful planning and delivery. Conducts readiness assessments and post change assessments to determine effectiveness of communications and training along with the change implementation. Works regularly with ART Leadership on establishing and maintaining effective working relationships with senior level management/sponsors, project management within the various business segments, across multiple Agile Release Trains. Develops and maintains current knowledge of assigned business areas, Mutual of Omaha practices, the insurance industry and the business environment. Serve as a change liaison between operations/segments.
Resolves change management issues by assimilating, interpreting and drawing conclusions from an extensive variety of data/assessments.
Completes complex and sensitive projects maintaining a high degree of confidentiality.
Provide sponsors, change leads and project managers with strategic counsel and perspective that results in effective communication and change management processes, plans, and deliverables to achieve desired business goals.
Expert knowledge of change management practices. Be recognized as a change management and communication expert within the organization; maintaining a solid understanding of the industry, incorporating change management best practices as they emerge.
Advocates and leads change supporting team building, recognizes contributions and celebrates accomplishments. Assists in the work direction of day to day change activities. Provides overall goals; develops, updates, and maintains change management work plans. May provide backup support for management as needed.
Develop and maintain current change management knowledge and business knowledge of the area assigned, Mutual of Omaha practices, insurance/finance industry and business environment. Researches, analyze and evaluates new and emerging change management methodologies/tools.
Experience and knowledge of change management principles, methodologies and tools. A solid understanding of how people go through change and the change process.
Demonstrated high level of leadership and relationship skills. Ability to interact with Senior Level management within the various business segments. Ability to establish and maintain strong relationships throughout all levels of the company especially senior level management
Exceptional written and oral communication and presentation/facilitation skills
Excellent analytical skills, attention to detail, problem solving and decision-making abilities. Creativity, diplomacy, sound judgement, initiative and active listening skills
Clear understanding of the business processes and determine how changes to those processes will affect the organization
Ability to see the big picture and think strategically, holistically and cross-functionally. Experience with large scale organizational efforts.
Understanding of organizational issues and challenges
Ability to clearly articulate messages to a variety of audiences through a variety of communication methods
Ability to influence others to move toward a common vision or goal
Able to work in ambiguous situations; resilient, flexible and adaptable
Organized with a natural inclination for planning strategy and tactics
Problem solving and root cause identification skills
Familiarity in the Agile methodology
Demonstrated ability to meet stringent deadlines, deliver change management deliverables on time and on budget, work independently and part of a team, to guide, train and mentor others and to provide excellent customer service.
Knowledge of or willingness to become certified in change management methodology such as Prosci
Designation as a Certified Change Management Professional™ (CCMP™) is a plus.
Expert knowledge of Microsoft Office tools (PowerPoint, Word, Publisher, Excel, and Outlook).
You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
You are able to work remotely and have access to high-speed internet.
Mutual of Omaha is a Fortune 500 mutual insurance and financial services company based in Omaha, Nebraska. Founded in 1909 as Mutual Benefit Health & Accident Association, Mutual of Omaha is a financial organization offering a variety of insurance and financial products for individuals, businesses and groups throughout the United States. The company provides a variety of financial services, including Medicare Supplement, life insurance, long-term care coverage and annuities, as well as group coverage including life, disability and 401.