Business System Support Analyst

Confidential Company  •  New York, NY

5 - 7 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 11/04/17 by Christie Crooks
Confidential Company
New York, NY
5 - 7 years experience
IT Consulting/Services
Salary depends on experience
Posted on 11/04/17 Christie Crooks

17.00127

KEY DUTIES & RESPONSIBILITIES

  1. Responsive and resolution-oriented Incident / Problem Management for (All locations) users for their respective business applications listed above
  2. Ability to analyze change requests to understand the true business need and impact beyond just the specified request
  3. Active support of configuration changes, releases, patches and hotfixes and day to day operations (e.g. monthly close), coordinating with IT other staff
  4. Provide direct user assistance & training for all users
  5. Willingness to occasionally support major incidents or releases off-hours

REQUIREDEDUCATION/TRAINING & EXPERIENCE:

  1. Required, 3+ years practical work experience in Reinsurance environment
  2. Required, 5+ years of overall business analysis experience
  3. 2+ years of experience with the SICS application incl. Multi GAAP module and
  4. reporting capabilities (Business Objects, SQL)
  5. Experienceworking withtechnology staff at all levels (developers, database
  6. administrators, application experts)
  7. Excellent communication and language (English) skills, both written and verbal
  8. Customer-oriented with a services background
  9. Strong interpersonal relationship, team-building, collaboration & facilitation skills
  10. Very strong problem-solving and analytical skills with minimal oversight
  11. Personal time management skills and ability to meet individual and team deadlines
  12. Seeks to expand knowledge and experience and is committed to continuous learning
  13. Used to working in a global environment and as part of virtual teams

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