Projects assigned typically cross divisional lines and include multiple databases and interfacing with other systems.
May act as the senior level project manager for large projects.
Develops and administers the project plan.
Defines roles for team members.
Serves as the principal coordinator on the project team for ensuring the project's success.
Resolves conflicts, and prioritizes
Accountable for project status to management.
Manages and coordinates the implementation of the rollout
Consults with users and vendors for needs assessment.
Writes detailed analysis of users needs.
Prepares required documentation.
Presents research and recommendation to management.
Identifies solutions, methods or systems that enhances productivity.
Monitors implementation and user satisfaction.
Provide support services as designated by manager.
This may include system maintenance (research problem, solve and test complex system related issues, managing monthly release process of work orders, or developing and managing documentation of the system related fields/policy information online for user access.)
May also develop system related procedure/manuals, and provide system training. Independently conducts studies of new technology and recommends changes based on these findings.
Leads, conducts and facilitates meetings.
Plays a major role in the development and implementation of strategic technology plans.
Produces project plans.
Directs solutions to system/business problems. Manages and resolves complex project issues.
Bachelor’s degree in Computer Science, Management Information Systems required
Knowledge and experience with Loan Boarding software application(s): BKFS Electronic Loan Boarding Interface (ELI), BKFS Loan Boarding Loan Sphere, and BKFS Mortgage Servicing Platform (MSP).
Prior production support/incident managementexperience.
Highly proficient in Microsoft Office Suite tools: Excel, PowerPoint, and Visio.
Demonstrated abilities in Microsoft SQL Server.
Exceptional organizational skills and great attention to detail.
Strong analytical and problem solving skills.
Ability to learn what is needed to achieve results.
Ability to work effectively on a high-performing team.
Ability to communicate effectively (written and verbal).
Resiliency and ability to adapt in a dynamic environment.
Ability to execute under pressure to meet demanding deadlines.
Experience working effectively with a global team in a virtual environment.
Ability to effectively partner with the business and a process team to drive out change and achieve business goals.