Business Solutions Lead (Technical, Salesforce, SDLC, Agile, Business Analysis

McKesson   •  

Scottsdale, AZ

Industry: Healthcare


8 - 10 years

Posted 71 days ago

This job is no longer available.



McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.

We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Join our team of leaders to begin a rewarding career.

Position Description

The Business Solutions Lead drives the delivery of timely, relevant and value-added business solutions across the entire organization.  To do this, the Business Solutions Lead manages a team of approximately 10-12 Business Solutions Analysts and coordinate with Developers through business requirements gathering, agile build, and ongoing support of innovative solutions. A key to success is the ability to maximize the capabilities of cloud based Business Application on a Salesforce platform and legacy Applications ecosystems, and on occasion enhancing them through custom development.

  Key Responsibilities

Plans, coordinates, supervises activities related to the design, development, implementation of Salesforce and other legacy solutions. Manages analysts and programmers supporting different products or lines of businesses. Develops, distributes, supports, enforces, and integrates best practices and technology standards across the organization.


  • Strong technical background and knowledge of the Salesforce or other business application platforms

  • Ability to interface with internal and external customers at the executive level

  • Able to align with stakeholders and build a prioritized product roadmap

  • Experience working with an enterprise Salesforce solution

  • Influence and foster collaborative relationships; lead and engage resources outside of direct control to gain consensus, meet deadlines and achieve objectives

  • Develop, manage and execute project work plans and revise, as appropriate, to meet changing needs and requirements to ascertain and mitigate project delays

  • Identify, manage and mitigate day-to-day operational aspects of the project and scope of CRM and/or Innovation team projects; assign individual responsibilities according to the project plan

  • Review deliverables and status reports of team members; provide recommendations and address issues as appropriate

  • Effectively apply best practices and methodologies; enforce project standards according to Salesforce best practices

  • Lead project and engagement reviews as well as other business reviews and updates

  • Ensure quality assurance, data governance, and standard procedures are adhered to

  • Demonstrate the Company’s Core and Growth Values in the performance of all job functions

  • Knowledge of software development (SDLC), such as Salesforce (Sales, Service Cloud)

  • Knowledge of estimating, designing and developing software components

  • Respond professionally in all situations

  • Leadership
  • Critical thinking.  Ability to start with why
  • Attention to detail
  • Excellent organizational skills, ability to multi-task

  • Strong communication skills in the English language

  • Ability to collaborate with customers and vendors

  • Ability to work on critical project timelines in a fast-paced environment

  • In-depth understanding of Agile Best Practices/ Scrum methodologies
  • Commitment to McKesson’s ICARE and ILEAD




Minimum Requirements
8+ years experience in designing, building, and implementing business solutions using information technology. Proven, significant experience in business analysis, requirements definition and deployment of business requirements to information systems.

Critical Skills

  • 2+ years direct supervision and management experience.

  • 2+ years strong project leadership gained from providing work direction to Software Developers or Systems Analysts.

  • 5+ years current knowledge and experience with CRM solutions, such as Salesforce (SFDC), or other cloud based applications

  • Strong knowledge and experience with Agile Best Practices / Scrum methodologies

  • 5+ years experience with Software Development Life Cycle (SDLC) in an Agile environment


Additional Knowledge & Skills

  • Prior experience working in Healthcare with Patient Assistance programs, is a plus

  • Experience with Salesforce (SFDC)


  • Salesforce Administration Certification – highly desired

  • Salesforce Developer Certification – highly desired


  • 4-year degree in computer science or related field or equivalent experience.  Master’s in business or engineering is a plus.

  Physical Requirements (Lifting, standing, etc.) – Normal office environment requirements

Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.