Business Segment Lending – SBA Lead

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Our Business Segment Lending - SBA Lead must have a customer focused mindset with a passion for growth through SBA lending, with a particular focus on SBA 7(a) and 504 loans. The Business Segment SBA Lending Lead will oversee strategic product management for the SBA product line focused on accelerating business lending growth through SBA while staying one step ahead of evolving economic, technological, and customer needs. U.S. Bank’s strategic priorities are (1) an industry-leading customer experience, (2) sustained relationship, loan balance and market share growth and (3) strong profitability. This team strives for world-class product differentiation and delivery as a core tenet of powering human potential.

Product Managers at U.S. Bank are customer obsessed in driving product planning, visioning, development, management, and customer experience to deliver on our human plus digital product strategy and staying one step ahead of evolving economic, technological, and customer needs. Pulls from market and competitive insights, customer needs, and internal business priorities to create the product vision (target customer segments, markets, channels, go to market approach, and value propositions). Aligns this strategic vision with cross-functional stakeholders to shape product roadmap, investment areas and success measures.

Additional Job Details

SBA LENDING PROFITABILITY

• Helps drive lending profitability and performance across business lending products with a particular focus on SBA 7(a) and 504 loans., managing short- and long-term outcomes of SBA portfolio including connection to product roadmap, OKRs, and strategic investments. Influences pricing decisions, product offerings, and end-to-end product management.

SBA LENDING STRATEGY, VISION, AND PLANNING

• Pulls from market and competitive SBA insights, customer needs, and internal business priorities to help create SBA lending vision (target customer segments, markets, channels, go to market approach, and value propositions).
• Aligns SBA strategy with business lending strategic vision by working with cross-functional stakeholders to help shape the business lending product roadmap, investment areas and success measures.

SBA LENDING DEVELOPMENT

• Drives SBA lending developments by working with cross-functional stakeholders to enable faster speed to market and maximize return on spend for the SBA product roadmap (e.g., marketing, promotions/customer offers, etc).
• Coordinates resources across expanding SBA products and reimagining existing products.

CHANNEL ALIGNMENT AND MANAGEMENT

• Manages across channels to help define and deliver SBA performance goals.
• Gathers competitive, customer, market, and internal business priorities to continually optimize SBA strategy as a leading driver of business lending growth.

CUSTOMER EXPERIENCE RESEARCH, INSIGHT AND EXECUTION

• Identifies initial and ongoing SBA lending strategy by communicating and incorporating customer/user needs, competitive landscape, business objectives, the bank's strategic advantage and economic environment to enhance new or existing business lending products.
• Demonstrates deep understanding of SBA lending products and policies through internal/external research (e.g., creation of personas, story maps, pricing chartering/mapping experience).

GO TO MARKET AND SALES ALL CHANNELS

• Engages with enabling functions (e.g., sales, marketing, training, operations, go to market, treasury, etc.) to position, promote and maintain SBA lending strategy needed to achieve business lending goals

PERFORMANCE MEASUREMENT AND OPTIMIZATION

• Develops, analyses, monitors, and reports on SBA lending performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement. Uses SBA lending performance metrics to drive towards progress on identified Business Lending strategies and initiatives.
• Influences and drives alignment across functions, channels, and lines of business to set SBA lending strategy, manage performance, and optimize execution.

MARKETING AND ANALYTICS

• In collaboration with marketing, helps define and influence multi-channel SBA lending marketing strategy, budget, and key performance indicators to drive overall business lending growth.

Preferred Skills/Experience

- Bachelor's degree, or equivalent work experience

- Typically five to seven years of relevant experience

- Advanced product management or similar experience

- Effective presentation, verbal and written communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process,

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $125,715.00 - $147,900.00 - $162,690.00.