Business Program Manager - Customer Engagement
Redmond, WA 98052 In-Person
More than 3 months ago
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Job Description
Microsoft's Customer Engagement Team (CET) leads a portfolio of executive-level customer programs. These include a network of global customer enters that strengthen our customer and partner relationships, build customer trust in Microsoft through our expertise, and accelerate AI transformation. Our customer experience centers are in Redmond, Silicon Valley, Singapore, and Munich, as well as 40+ Microsoft Innovation Hubs around the world.
We are on the lookout for a Business Program Manager - Customer Engagement to be part of our CET leadership to lead yearly planning, manage a portfolio of crucial strategic initiatives, and report our engagement's impact to the internal executive community. The role calls for strng capabilities in identifying and defining key business themes, project management prowess, and superb collaborative abilities to interact with a broad array of stakeholders. Responsibilities will include managing plans, tracking pivotal initiatives, collecting stakeholder input, and handling internal executive communications including newsletters. Candidate should exhibit proactivity, clarity in setting focus and priorities, and embrace innovative thought processes.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to achieve our shared goals. Each day we reinforce our values of respect, integrity, and accountability to create a culture of inclusion where everyone can grow at work and beyond.
Responsibilities:
Qualifications:
Required/ Minimum Qualifications
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 13, 2024.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
We are on the lookout for a Business Program Manager - Customer Engagement to be part of our CET leadership to lead yearly planning, manage a portfolio of crucial strategic initiatives, and report our engagement's impact to the internal executive community. The role calls for strng capabilities in identifying and defining key business themes, project management prowess, and superb collaborative abilities to interact with a broad array of stakeholders. Responsibilities will include managing plans, tracking pivotal initiatives, collecting stakeholder input, and handling internal executive communications including newsletters. Candidate should exhibit proactivity, clarity in setting focus and priorities, and embrace innovative thought processes.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to achieve our shared goals. Each day we reinforce our values of respect, integrity, and accountability to create a culture of inclusion where everyone can grow at work and beyond.
Responsibilities:
- Lead the CET in developing and refining the planning framework, guiding the organization through its cycles.
- Implement governance for CET's strategic initiatives, ensuring progress is monitored and barriers effectively addressed. Provide clear definitions of engagement scope and expected results, adopting a metric-focused method to realize these strategic goals.
- Take charge of critical projects that arise from identified business needs and prospective opportunities.
- Collaborate with the Operations team on the Rhythm of Business (ROB) framework to coherently formulate and communicate vital strategic insights.
- Manage and deliver content for executive business reviews such as Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Coordinate with CET divisions to highlight significant themes for examination, translating insights from reviews into actionable agendas.
- Craft a communication strategy highlighting the new Experience Center One initiative and the overarching impact of our programs; this includes quarterly summaries and notable aspects of town hall meetings.
- Showcasing executive presence to instill confidence and foster trust among Leadership Teams and essential stakeholders.
- Exhibiting versatility and ability to swiftly adapt to the dynamic nature of business and organizational conditions.
- Utilizing analytical competencies to extract meaningful interpretations from incomplete datasets.
Other- Embody our Culture and Values
Qualifications:
Required/ Minimum Qualifications
- Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement or internal and external communications programs
- OR equivalent experience.
- Understanding financials, business acumen
- Growth mindset to continually be learning and improving, along with a passion to help other be successful.
- High proficiency in verbal and written communication, ability to interact with diverse groups across multiple organizational levels
- Creative problem-solving & analytical skills to drive keen insights and understand root causes combined with a "sense of urgency" to develop solutions experience in delivering strategy and transformational programs.
- Demonstrated ability to lead and influence cross functional teams.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 13, 2024.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
About Microsoft
Learn More About MicrosoftMicrosoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores.
Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services.
The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.
Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.
Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.
Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.
Choosing a career at Microsoft means more than just a job. Our employees enjoy a range of benefits designed to empower them both professionally and personally. These include comprehensive health benefits, flexible working conditions, and opportunities for career advancement through professional development and diversity training.
At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.
Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.
Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.
Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.
If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.
Keep up to date with the latest at Microsoft Careers by subscribing to our job alert emails. Get tailored content that aligns with your career preferences and discover the exciting and rewarding opportunities that await at Microsoft.
At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores.
Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services.
The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.
Microsoft Careers
Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.
Explore Career Opportunities at Microsoft
Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.
Internship Programs
Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.
Employment Benefits
Choosing a career at Microsoft means more than just a job. Our employees enjoy a range of benefits designed to empower them both professionally and personally. These include comprehensive health benefits, flexible working conditions, and opportunities for career advancement through professional development and diversity training.
Inclusive Culture and Diversity
At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.
Grow with Us
Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.
Hiring Process
Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.
Networking and Professional Development
Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.
Join Our Team
If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.
Stay Connected
Keep up to date with the latest at Microsoft Careers by subscribing to our job alert emails. Get tailored content that aligns with your career preferences and discover the exciting and rewarding opportunities that await at Microsoft.
SEARCH MICROSOFT JOBS
At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
