Business Program Manager - CREW Consumer Market Support Lead in Redmond, WA



$80K - $100K


Program Management


5 - 7 years

Job Description


As the CREW Consumer Market Support Lead you will be responsible for establishing listening mechanisms across multiple stakeholders (Product Marketing, Field Sales, Retail Partners and Customer Support) to identify and drive strategic programs that meet the expectations of the market, reduce market and field escalations, reduce costs and unblock sales.


As the CREW Consumer Market Support Lead, you will be accountable for driving Customer and Partner experience by…

  • Defining the requirements to build and deploy post sale service programs that meet market expectations and exceed customer experience benchmarks.

  • Providing market insights and intelligence by acting as the voice of customers, partners and Microsoft field teams and driving processes, policies, and capability improvements.

  • Monitoring and measuring customer experience and
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Valid through: 2020-1-18

About Microsoft

Microsoft Corporation is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface tablet lineup. As of 2016, it was the worlds largest software maker by revenue, and one of the worlds most valuable companies.
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