Owns and maintains the SAP systems learning approach including maintenance of learning content and document management
Maintains and updates Workforce Performance Builder (WPB) for Business Process Procedures (BPPs) and ERP business user training materials
Works closely with Functional Process Experts to design and implement training for new capability enhancements and acts as liaison to businesses for ongoing training development
Interfaces with business leadership, Business Process Owners, and Functional Process Experts on a regular basis to ensure that training and resource expectations are being realized
Serves as first line support to IDT’s global organization and responds with appropriate sense of urgency for all regional sites.
Works closely with QA to review, administer, and update training content in Master Control
Maintains collaborative relationships with business and technology stakeholders and functional and site leadership to ensure a comprehensive perspective of IDT’s global customer experience, objectives, and strategies
Participates in project pipelines when needed
Creates and maintains training materials to ensure consistency with changes in job / role mapping
Maintains IP5 tool with role and T-code mapping and liaises with Security team on new role requirements
Defines instructor preparation process, training delivery approach and training environment strategy. Coordinates the delivery of ERP/business process training – logistics, facilities, scheduling, enrollment and tracking of completion
Works with Organizational Change Lead to ensure consistency between communication messages and training
Aligns training to ERP-specific business processes including upgrades
Demonstrates behavior consistent with the Integrated DNA Technologies Core Values
Performs other duties as assigned
Bachelor’s degree in a related field required, Master’s degreepreferred.
Minimum of 5 years related knowledge management, quality systems or HR experiencerequired
Understanding of IDT’s software and information management system
Other Job Qualifications
Ability to develop and implement strategic, tactical, and operational plans and lead the organization in achieving its goals
Ability to establish and maintain project priorities
Skill to effectively manage time to meet operational needs and desired outcomes
Ability to establish and maintain cooperative working relationships
Skill to work effectively under pressure
Ability to work in a team environment, remaining attentive to ideas, recognizing responsibilities, and actively participating with others to accomplish assignments and achieve desired goals
Ability to develop and effectively utilize all available resources
Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure.
Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.
Ability to accept responsibility for the direction, control or planning of an activity.
Adaptability to situations requiring the precise attainment of set limits, tolerances or standards.