Business Process Manager

ZS Associates Europe   •  

Princeton, NJ

Industry: Professional, Scientific & Technical Services


8 - 10 years

Posted 130 days ago

This job is no longer available.

ZSis the world’s largest consulting firm focused exclusively on improving business performance through sales and marketing consulting solutions, from customer insights and strategy to analytics, operations and technology. Together, we design and implement strategies that lead to greater market share, more competitive operations and increased use of today’s latest technologies. From 22 offices worldwide, ZS professionals draw on deep industry and domain expertise to deliver impact where it matters for clients. We are particularly known for our expertise in the pharmaceutical and health care sectors, yet work across a range of industries.

ZS Associates' Business Technology group focuses on strategizing, designing and building marketing and sales technology solutions to improve commercial effectiveness. The types of solutions include enterprise information management, reporting, analytics, CRM/SFA and business process automation enablement. We provide a complete spectrum of business technology solutions, from strategy and roadmap definition to full implementation and on-going operations. Our team possesses deep expertise in leading analytic, business intelligence, CRM and system integration technologies, which we apply in a pragmatic fashion to create and deliver optimal architecture and implementation solutions.

The Business Process Transformation group works with clients to design effective technology solutions that support & enhance critical business processes and manage the implementation of those solutions.


We are looking for a Business Process Manager in our Princeton office. They will have shared responsibility for: growing the practice; creating proposals; selling projects and managing quality of & delivery by offshore teams.


  • Bridge business and technical teams by being fluent in the language of consulting (business drivers, process), design (user-centric experience design), and technology (data warehousing, report creation);
  • Write/develop/present creative, compelling (and winning) responses to client requests and solicitations;
  • Lead Program Management work stream and ensure adherence to best practices and lessons learned;
  • Develop the cross-functional plan and drive execution of the solution as per the plan;
  • Manage client expectations and executive communications when project risks and issues arise;
  • Provide direction and best practices for creating project materials including requirements, change management, business process design, and other deliverables; guide client thinking in this area;
  • Provide senior level management and oversight for the program as a whole, as well as all activities / deliverables in scope of the contract;
  • Coach the cross-functional project team on the business perspective and strategic imperatives to inform key project decisions;
  • Coach and mentor teams, and conduct & develop training programs to contribute to capability building and knowledge sharing (project management, requirements gathering, business processing modeling etc.;
  • Play an active role in innovation of services and growing the practice through business development.


  • Bachelor's/master's degree in Business Administration, Management, CS, MIS or related disciplines;
  • 7-10 years of relevant consulting industry experience and/or MBA Degree from a top tier school;
  • Is ideally familiar with sources of patient data in the pharma industry, including but not limited to: Specialty pharmacies, pharma internal data from patient oversight and patient management regimes;
  • Has managed client relationships with at least Director level people in patient data related business and/or technology roles;
  • 7+ years of experience in deployment (with business focus), implementation or program management;
  • Proven ability to lead and influence clients and project teams throughout SDLC lifecycle phases;
  • Thorough understanding of the design process, project management principles. client relationship management, and pre-sales activities;
  • Thorough understanding of the client business concerns to oversee translation into technical outputs;
  • Proven relationship-building and maintaining skills with clients and across functional areas;
  • Superb verbal and written communication, organization, analytic, planning and leadership skills;
  • Ability to manage large, cross-functional teams of 10+ people.

ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is highly desired.

Candidates must possess work authorization for their intended country of employment. An on-line application, including cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.

ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.


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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.