Business Process Manager - Property Management Integration

Salary depends on experience
Posted on 09/22/17
5 - 7 years experience
Real Estate
Salary depends on experience
Posted on 09/22/17

Position Summary

The Business Process Manager provides support to the Property Management department by managing systems development and process efficiency as it relates to acquisition and integration activities. The Business Process Manager serves as department liaison between IT and the Integration Management Office, taking the lead role in representing the department’s interest in all integration-related system development and decisions.


Essential Job Functions


  • Understand the department’s use of systems, reports, tools, and function as a Subject Matter Expert.

  • Takes the lead role to understand seller systems, data, and processes, to provide assessments of integration options and timelines.

  • Research, design, and prioritize development of systems, reports, and tools needed for successful integrations into daily operations.Function as business owner for systems development projects.Advocate for department in development and integration meetings.

  • Maintain a strong and collaborative relationship with business and IT partners, advocating for department in design/development and integration meetings.

  • Ensure acquisitions integrate into Crown processes and systems in an efficient manner.

  • Lead testing and implementation of systems, tools, and processes for department.

  • Recruit inter-departmental representation to serve as Subject Matter Experts for systems enhancement projects and integrations.

  • Ensure that system and tools are adequate, and properly utilized. Propose and develop enhancements as necessary.

  • Manage and conduct training related to reporting and systems enhancements.

  • Anticipate and address needs of area organizations as they pertain to department processes.

  • Develop process, procedures, and standards to ensure system usage consistency among teams.

  • Provide direct project management to integration activities

  • Provide leadership, training, and guidance to integration team




  • Bachelor’s Degree or equivalent experience

  • Bachelor's Degree in Accounting or Finance preferred


Experience/Minimum Requirements


  • Minimum five (5) to seven (7) years of wireless experience including significant Real Estate, Accounting, or Finance systems development or relevant business line


Other Skills/Abilities


  • Exceptional verbal and written communication skills

  • Excellent customer service skills

  • Strong financial acumen

  • Expert understanding of departmental processes

  • Expert knowledge of Business Process Management and Project Management Tools

  • Strong computer skills, especially Microsoft Office suite of products

  • Expert in Crown application process and all associated systems and tools preferred

  • Excellent coaching and motivating skills for employees

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