Business Process Manager II ( Six Sigma Black Belt )

TD Bank   •  

Cherry Hill, NJ

Industry: Accounting, Finance & Insurance


8 - 10 years

Posted 170 days ago

This job is no longer available.


Job Description

The Business Process Manager II uses bank operations knowledge and skills obtained through education andexperience topartner with the business lines he/shesupports. Analyzes current businessprocesses and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line projectsupport, develop and maintain metrics/service levelreporting and serve as a subject matter expert for assigned units.


  • Must be eligible for employment under regulatory standards applicable to the position.

• Define, design, and support process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
• Leverage and partner with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
• Challenge existing processes and makes change recommendations as necessary
• Identify points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
• Ensure alignment with customer expectations to deliver a WOW! experience
• Partner with unit managers to provide support as needed
• Understand and contribute to the achievement of business strategy, goals and objectives
• Identify and recommend process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
• Gather, prioritize and explain user requirements to support project activities, process improvements, systems development, etc.
• Serve as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
• Prioritize and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
• Represent the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
• Use project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
• Ensure accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
• Identify, take ownership and/or assist with resolution of issues as they arise, or escalation of issues as appropriate
• Participate as a member of the team in executing assigned deliverables within specified parameters
• Keep business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
• Support the project team and the business by continuously developing knowledge in own area
• Lead and manage a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback


• Bachelor’s degree
• 7+ years bank operations experience
• Strong PC skills including but not limited to Microsoft Suite software
• Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
• Skilled in research, analysis, problem solving, metrics and reporting
• Ability to identify process gaps and weaknesses
• Strong interpersonal and influence skills to enable change without direct control
• Ability to prepare and present findings and recommendations in a methodical manner
• Skilled in time management and driving tasks to completion
• Strong verbal and written communication skills
• Demonstrated leadership skills
• Ability to consult on the largest and most complex projects

• Certified Lean Six Sigma Black Belt – last 5 years or more experience
• Financial Services experience
• Lean Six Sigma coaching & mentoring
• Continuous Improvement program development/management
• Fraud or Physical Security experience


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.