Business Process Manager II

Confidential Company  •  Falmouth, ME

5 - 7 years experience  •  Financial Services

Salary depends on experience
Posted on 02/20/18
Confidential Company
Falmouth, ME
5 - 7 years experience
Financial Services
Salary depends on experience
Posted on 02/20/18


Department Overview

The Business Process Manager II uses bank operations knowledge and skills obtained througheducation andexperience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service levelreporting and serve as a subject matter expert for assigned units.

Job Description

Facilitate the documentation of all processes and controls
• Serve as the subject matter expert on all of the unit’s functions and processes
• Define, design, and support process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
• Leverage and partner with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
• Challenge existing processes and makes change recommendations as necessary
• Identify points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
• Ensure alignment with customer expectations to deliver a WOW! experience
• Partner with unit managers to provide support as needed
• Manage the technology change control process as needed
• Work on, and occasionally lead, special projects as needed
• Responsible for 3 – 6 processes of medium to high complexity
• Understand and contribute to the achievement of business strategy, goals and objectives
• Identify and recommend process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
• Gather, prioritize and explain user requirements to support project activities, process improvements, systems development, etc.
• Serve as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
• Prioritize and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
• Represent the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
• Use project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
• Ensure accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
• Identify, take ownership and/or assist with resolution of issues as they arise, or escalation of issues as appropriate
• Participate as a member of the team in executing assigned deliverables within specified parameters
• Keep business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
• Support the project team and the business by continuously developing knowledge in own area
• Lead and manage a team of directreports, ensuring continuous development of the team through ongoing coaching and feedback


• Bachelor’s degree
• 7+ years bank operations experience preferred
• Strong PC skills including but not limited to Microsoft Suite software
• Lean Six Sigma Black Belt and/or Master Black Belt certification with 5+ years of active practice in these methodologies
• Skilled in research, analysis, problem solving, metrics and reporting
• Ability to identify process gaps and weaknesses
• Strong interpersonal and influence skills to enable change with out direct control
• Ability to prepare and present findings and recommendations in a methodical manner
• Skilled in time management and driving tasks to completion
• Strong verbal and written communication skills
• Demonstrated leadership skills
• Ability to consult and/or lead on large, complex projects
Agile Experience Preferred

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