Business Process Manager II


Falmouth, ME

Industry: Financial Services


5 - 7 years

Posted 267 days ago

This job is no longer available.


Department Overview

The Business Process Manager II uses bank operations knowledge and skills obtained througheducation andexperience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service levelreporting and serve as a subject matter expert for assigned units.

Job Description

Facilitate the documentation of all processes and controls
• Serve as the subject matter expert on all of the unit’s functions and processes
• Define, design, and support process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
• Leverage and partner with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
• Challenge existing processes and makes change recommendations as necessary
• Identify points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
• Ensure alignment with customer expectations to deliver a WOW! experience
• Partner with unit managers to provide support as needed
• Manage the technology change control process as needed
• Work on, and occasionally lead, special projects as needed
• Responsible for 3 – 6 processes of medium to high complexity
• Understand and contribute to the achievement of business strategy, goals and objectives
• Identify and recommend process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
• Gather, prioritize and explain user requirements to support project activities, process improvements, systems development, etc.
• Serve as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
• Prioritize and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
• Represent the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
• Use project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
• Ensure accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
• Identify, take ownership and/or assist with resolution of issues as they arise, or escalation of issues as appropriate
• Participate as a member of the team in executing assigned deliverables within specified parameters
• Keep business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
• Support the project team and the business by continuously developing knowledge in own area
• Lead and manage a team of directreports, ensuring continuous development of the team through ongoing coaching and feedback


• Bachelor’s degree
• 7+ years bank operations experience preferred
• Strong PC skills including but not limited to Microsoft Suite software
• Lean Six Sigma Black Belt and/or Master Black Belt certification with 5+ years of active practice in these methodologies
• Skilled in research, analysis, problem solving, metrics and reporting
• Ability to identify process gaps and weaknesses
• Strong interpersonal and influence skills to enable change with out direct control
• Ability to prepare and present findings and recommendations in a methodical manner
• Skilled in time management and driving tasks to completion
• Strong verbal and written communication skills
• Demonstrated leadership skills
• Ability to consult and/or lead on large, complex projects
Agile Experience Preferred