Business Process Innovation Manager at AllianceBernstein Holding LP in Nashville, TN

IT Group Description

The Business Process Innovation team is a newly formed team whose focus is to use technology to automate business processes across AllianceBernstein in order to enable better business outcomes. Our proprietary ACE product supports all operations and technology areas of AB with workflow, data management and data processing. In addition, we are introducing new, innovative technology including advanced data and AI analytics to provide next generation automation and workflow capabilities.

IT Job Description:

We are seeking a Nashville based Business Process Innovation Manager to join our Business Process Innovation team in Technology and Operations.

Describe the role:

The Business Process Innovation Manager will work closely with business stakeholders throughout the organization to understand current business processes and identify opportunities for process reengineering and technology enabled improvement. The Business Process Innovation Manager will become familiar with innovative technology and use that knowledge to articulate possible solutions. They will work from inception through implementation and beyond to ensure successful delivery of new systems capabilities. This includes assisting project sponsors to define business cases, working with stakeholders to understand and prioritize their needs, and working closely with developers, testers, and business partners through implementation.

To succeed in this role, the ideal candidate should have experience working with business stakeholders to understand their processes, re-imagine them, and provide innovative solutions to improve the business outcome.

Describe the applications and business or enterprise functions the role supports:

The Business Process Innovation team works across all Strategic Business Units (SBU’s) at AllianceBernstein. The Business Process Innovation Manager will support this team as a collaborator and liaison to business partners across multiple business units, as well as with other technology groups.

The key job responsibilities include, but are not limited to:

• Collaborating and working with stakeholders to identify opportunities to transform business processes resulting in more efficiency, productivity, scalability, accuracy and effectiveness, as well as managing expectations
• Communicating directly with business users understand current processes and provide recommendations on how to improve those processes through business process reengineering and the application of technology
• Developing business cases for identified initiatives
• Managing a team to define and develop new technical solutions that provide automation and workflow efficiency
• Leading the testing team and coordinating User Acceptance Testing
• Identifying and managing dependencies
• Managing issues and risks for innovation projects, ensuring mitigation and contingency plans and escalating as necessary
• Assisting with user change management, including training and communication plans

What makes this role unique or interesting?

The Business Process Innovation team will be working on automation and workflow projects across the firm, exposing the Business Process Innovation Manager to multiple aspects of how the firm operates. In addition, the Business Process Innovation Manager will work with innovative technology including data analytics and AI-enabled automation tools. The projects he or she will work on are innovative projects that have a real impact transforming AllianceBernstein’s business.

What is the professional development value of this role?

This role will allow the candidate to learn multiple aspects of AllianceBernstein’s operations and grow his or her knowledge of the financial industry. The Business Process Innovation Manager will develop experience improving complex problems with innovative solutions. This person will learn Design Thinking and agile concepts in order to improve business processes and user experience. They will hone their process mapping and reengineering skills and grow the ability to recommend sound solutions for process improvement. He or she will also practice how to define a business case, influence decision making, ensure stakeholder buy-in and measure success.

Qualifications, Experience, Education:

• Bachelor’s degree in computer science, engineering, or equivalent experience
• 4 years of consulting or equivalent process improvement experience
• Demonstrated experience working in an innovative, agile, and user experience focused environment
• Experience working with stakeholders/end users to analyze requirements and feasibility of solutions
• Experience in working in complex, cross-function projects
• Experience working in the finance industry or with financial systems/data is preferred

Skills:

• Strong communication and presentation skills
• Strong problem solving, organizational and time management skills
• Ability to manage time effectively when faced with multiple tasks/initiatives
• Strong data skills; working knowledge of data analytics tools (Power BI, Tableau, Excel, etc) is a plus

People of color, women, and those who identify as LGBTQ people are encouraged to apply. AB does not discriminate against any employee or applicant for employment on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, gender identity, military or veteran status or any other basis that is prohibited by applicable law. AB’s policies, as well as practices, seek to ensure that employment opportunities are available to all employees and applicants, based solely on job-related criteria.