Business Process Improvement Analyst in Charlotte, NC

$80K - $100K(Ladders Estimates)

Ally Financial   •  

Charlotte, NC 28202

Industry: Finance & Insurance


5 - 7 years

Posted 39 days ago

Looking for a company where you feel connected both personally and professionally? At Ally, we're creating a place people want to work. Not your typical financial services company, we consider ourselves less corporate and prescriptive and more personal and practical. We are advocates for our customers, employees and communities. We do what's right because it's the right thing to do.

We see our employees as, well, humans--with interests, families, friends, dreams and causes that are all important to them. Through employee resource groups, we bring diversity and inclusion to life. We strive to create great opportunities that inspire employees to stretch themselves professionally. We want to help you grow, develop and learn new things. You're ever-changing, so shouldn't your opportunities be, too?

What You'll Do

You will communicate and collaborate with business partners and stakeholders to discover business requirements and understand their needs. You'll identify process improvements and document the finalized Agile story and acceptance criteria as well as document processes end-to-end in Visio for current state and future state analysis. You'll lead projects with business leaders and their teams to identify areas of improvement opportunity and measurement and monitoring plans. You'll utilize process improvement tools and techniques to define the process and changes required. This will also include documenting end-to-end process maps to visually depict internal workflows.

What You'll Need

  • A minimum of 5 years detailed knowledge of, and hands on demonstrated experience in process improvement or process engineering.
  • A minimum of 3 years of project management experience with proven results.
  • Experience within a Contact Center is required.
  • Excellent presentation and communication skills.

Valid Through: 2019-11-6