$150K — $200K *
Reporting to the VP, Operations Excellence, this individual will be a key member of the Operations and Service leadership team and will promote our overall efficiency to delight customers and reduce costs. You will focus on reviewing our existing processes, from both the customer and internal perspective, diagnose problems with our current methodology, propose how to redesign, influence adoption, reconstruct and monitor processes to ensure they are effective and efficient. Your primary goal will be to improve the client experience while improving our operating efficiency. This will undoubtedly require technology improvements and you will need to work closely with our agile project teams to advocate and prioritize your proposed projects for execution.
We are embarking on a high intensity, multiyear back office platform replacement initiative which will allow for an opportunity to reassess our operational processes, shifting the organization wherever possible to a straight through processing environment while continuing to drive for the best possible client experience.
This position is critical to our company's ability to deliver on our promises to employees, business partners and customers. We need someone who is collaborative and easy to get along with but is able to gracefully challenge the status quo. To be effective in this role, you must be able to see the big picture, understand project objectives and be able to apply your understanding of how processes should work to operational improvement initiatives.
Valid through: 7/7/2020
$160K — $180K + all benefits