Business Process Consultant

Wolters Kluwer   •  

New York, NY

Industry: Technical Services

  •  

8 - 10 years

Posted 38 days ago

Within Wolters Kluwer, CT Corporation contains our expert information services businesses that serve large corporations, small businesses and law firms specializing in incorporation and legal business compliance solutions and clearance and protection solutions for trademark and brand professionals.

Responsibilities:


  • Drive operational excellence in the business by maintaining knowledge of industry standards/ methodologies and best practices; establishing an on-going partnership with technical (UX/UI/Developers) and business resources to identify operational or system issues; performing root cause analysis for complex issues; partnering with Service/Operations Managers to develop operational improvement projects/initiatives
  • Verify quality assurance test plans and participate in UAT test case cycles
  • Drive the strategy, definition, design and implementation of new/upgraded customer-facing or internal products and process improvements to improve revenue growth, optimize operational efficiencies and achieve company goals and objectives
  • Develop and maintain knowledge of the department, company and industry by learning and maintaining an expert knowledge of processes and procedures used within the business
  • Learn and maintain expert knowledge of all systems and applications used within the business
  • Maintain knowledge of customer/market needs, products and services provided to customers and learn how products and services fit into client processes and contribute to their business performance
  • Drive the strategy, definition and design of new or upgraded platform, process or project by developing and maintaining relationships with business owners, technical resources and internal teams
  • Contribute to the continuous evolution of platform, process and project strategy to grow revenue and improve customer retention
  • Partner with business owners to analyze and fully understand project goals and objectives
  • Translate approved investment cases and strategic objectives into business/system/functional requirements
  • Create use case documentation and process flows, generate paper prototypes and wireframes and participate in the creation and testing of prototypes
  • Work with customers to gain feedback on new initiatives, determine the impact of new functionality to existing processes and functionalities and help ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis

Qualifications:


  • A minimum of seven years of project management/business analyst, operations, sales and/or product development
  • Minimum of a Bachelor's degree in Engineering from an accredited college/university; Master's degree preferred
  • Experience defining strategy for project or process fostering innovative culture and solutions along with strong analytical and problem-solving skills
  • Experience participating in the Software Development Lifecycle. Agile certification required (PSM 1)
  • Strong project management, organizational, communications, time management and multi-tasking skills
  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, Visio and Outlook; Access experience preferred
  • Ability to travel up to 25%