$100K — $150K *
The Business Process Architect helps develop and deliver a complete Business Process Engineering capability at Jackson National Life. This role is part of the Business Process Engineering Center of Excellence to further the goal of enabling innovation and continuous process improvement across the enterprise.
Essential Job Duties & Responsibilities
Organizes, leads, and facilitates cross-BU, enterprise-wide process design and re-engineering initiatives that will encompass an end to end analysis and future state redesign that requires specialized knowledge or skills critical to the redesign effort in a matrix leadership environment.
Develops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding needed business capabilities and map to the underlying business processes.
Identifies and helps prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impact.
Develops root cause analysis and business case for proposed technology and structure changes, including cost estimates.
Defines process guidelines, standards and landscapes/hierarchies.
Maintains the process repository and encourage reuse.
Establishes standards for measuring performance against process requirements – Including developing metrics that provide data for process management indicators for future improvement opportunities
Provides advanced statistical analysis for business leaders, project teams, and managers as required. In addition, provide basic and advanced measurement approaches and mechanisms to ensure process management and producing the designed results
The sharing of lessons learned and best practices with others throughout the organization when appropriate
Leads the development and advancement of Business Process Engineering framework, methods, techniques, tools, training, and language. Including the development of new process improvement techniques and services
Drives business awareness of operational and process excellence methods, techniques, tools, etc.
Assists the development of required training material.
Provides consultation on the use of reengineering techniques to improve process performance and product quality.
Works with appropriate stakeholders to ensure that Six Sigma/LEAN activities, deliverables, and tools are integrated in the project plan when appropriate.
Collaborates and partner with other enterprise programs or initiatives to help advance the goals of those efforts while advancing the culture of operational excellence.
Provides thought leadership in the area of process and continuous improvement, operational excellence, continuous improvement.
Provides coaching and mentoring to project teams and management in Six Sigma, LEAN, Continuous Improvement process, tools, and techniques.
Manages relationships with departmental leadership with a focus on improving delivery of customer value through strategic engagements.
Documents definitions and attributes of customer journeys and value streams using visual diagrams, process models, process maps or other tools as appropriate.
Examines processes, value streams, and customer journeys to understand impact to people, strategy, systems and general business operations.
Defines and strategically align departmental roadmaps for business process engineering.
Recommends actions or provide information to stakeholders to manage change.
Defines value delivery KPIs in collaboration with business stakeholders.
Develops Business unit BPM Maturity targets & Roadmap.
Generates and presents technical KPIs, reports, charts, and summaries to management.
Tracks performance and feedback on business processes to serve as the basis of future process improvements. Monitor and measure the effectiveness of business processes to ensure consistent value delivery.
Accountable for BPE tooling roadmap and standards/procedures adherence assurance.
Provides technical leadership to the BPE team.
Plans and executes additional projects as assigned.
Other duties and projects as assigned.
Knowledge, Skills & Abilities
Lean/Six Sigma Black Belt holder or acquire certification within one year of start date.
Solid experience with analytical, statistics and mathematical skills.
Excellent decision making, and problem-solving skills with the ability to think creatively and apply solutions in a fast-paced environment.
Strong organizational skills; ability to prioritize tasks and projects to meet deadlines.
Excellent proficiency in all job-related standards, methodologies & tools (Signavio Process Manager, Microsoft Excel, Microsoft Access, Tableau, BPMN, DMN, Python, Agile etc.).
Solid written, verbal and presentation skills with the ability to concisely summarize data into reports and summaries.
Strong attention to detail with a high-level of accuracy.
Strong customer orientation with the ability to manage and exceed customer expectations.
Strong leadership skills with the ability to develop staff through coaching, training, and support.
Ability to effectively accept, implement, and communicate change in a positive manner.
Ability to work with individuals across multiple teams to accomplish objectives and delegate tasks.
Strong collaboration skills with the ability to build consensus across all levels in the organization.
Strong business acumen with a demonstrated ability to understand complex business situations and exercise solid judgment.
Ability to acquire expert knowledge of skills and business rules, which may include proficiency with: Jackson's administrative systems, Products, Distributor Rules, Tax Laws, State, and Federal Regulatory rules.
Ability to effectively manage projects utilizing various methodologies.
Education and Experience
Bachelor’s degree or equivalent experience required. Major in Engineering, Applied Mathematics, or Statistics preferred.
8 + years of relevant experience in a business process engineer, or similar role required.
Experience in Lean/Six Sigma, Business Architecture, Design Thinking & Journey Mapping preferred.
Strong knowledge of financial services or insurance industry operations preferred.
We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.
Valid through: 12/4/2020