Business Process Analyst

Fisher Investments   •  

San Mateo, CA

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 37 days ago

The Day-to Day:

  • Partner with the business and its’ leadership to develop the client life cycle, map business capabilities and key processes, and assess areas for improvement using Lean methodology and Agile tools.
  • Collaborate with the Technology Group as a process owner and business expert in implementing engineered or vendor solutions that enhance client experience and meet business requirements.
  • Drive process improvements through constant, iterative review of our business process architecture’s stability and scalability, developing lean workflows with high quality output, ensuring solutions meet current and future business objectives.
  • Use industry standard methodologies to conduct root cause analysis formulating cogent problem statements, process assessment, modeling, and plan for improvement.
  • Document requirements and manage changes from current (as-is) to target (to-be) design states.
  • Lead process redesign & reengineering workshops with business end-users providing them adequate support and training.
  • Maintain business processes and group artifacts.

Your Qualifications:

  • Minimum 5 years of experience as a Business Process Analyst or similar position.
  • Owner of, or involved in, complex business processes, business process mapping, or business architecture modeling.
  • Experience leading teams in process improvement projects in service industries with a demonstrable track record preferred.
  • Certifications in Lean Sigma, Value Stream Mapping (VSM), BPM, or other continuous improvement/operational excellence methodologies a considerable plus.
  • Experience in process workflow mapping using MS Visio or similar tools with BPMN or other notation standard.
  • Experience with Atlassian Confluence, Jira and/or similar project & issue tracking software.
  • Working knowledge of and applied experience with Waterfall and Agile methodologies, and SDLC.
  • Experience with a Business Process Management Suite (BPMS) is a plus, but not required.
  • Effective written and verbal communication skills to multiple audiences, including various levels of management.
  • Strong technical aptitude (learns new processes and systems quickly) and ability to work independently, handle multiple priorities, and solve complex problems.