Partner with the business and its’ leadership to develop the client life cycle, map business capabilities and key processes, and assess areas for improvement using Lean methodology and Agile tools.
Collaborate with the Technology Group as a process owner and business expert in implementing engineered or vendor solutions that enhance client experience and meet business requirements.
Drive process improvements through constant, iterative review of our business process architecture’s stability and scalability, developing lean workflows with high quality output, ensuring solutions meet current and future business objectives.
Use industry standard methodologies to conduct root cause analysis formulating cogent problem statements, process assessment, modeling, and plan for improvement.
Document requirements and manage changes from current (as-is) to target (to-be) design states.
Lead process redesign & reengineering workshops with business end-users providing them adequate support and training.
Maintain business processes and group artifacts.
Minimum 5 years of experience as a Business Process Analyst or similar position.
Owner of, or involved in, complex business processes, business process mapping, or business architecture modeling.
Experience leading teams in process improvement projects in service industries with a demonstrable track record preferred.
Certifications in Lean Sigma, Value Stream Mapping (VSM), BPM, or other continuous improvement/operational excellence methodologies a considerable plus.
Experience in process workflow mapping using MS Visio or similar tools with BPMN or other notation standard.
Experience with Atlassian Confluence, Jira and/or similar project & issue tracking software.
Working knowledge of and applied experience with Waterfall and Agile methodologies, and SDLC.
Experience with a Business Process Management Suite (BPMS) is a plus, but not required.
Effective written and verbal communication skills to multiple audiences, including various levels of management.
Strong technical aptitude (learns new processes and systems quickly) and ability to work independently, handle multiple priorities, and solve complex problems.