Business Process Analyst

Less than 5 years experience  •  Healthcare IT

Salary depends on experience
Posted on 09/21/17
Less than 5 years experience
Healthcare IT
Salary depends on experience
Posted on 09/21/17


Job Summary:

The Business Process Analyst specializes in bringing change to organizations through the analysis, design and implementation of the business processes that keep organizations running and the management of changes to those processes. Identify the current state of processes, understand what is working and what could be improved, document models of the processes and facilitate stakeholder groups to consensus regarding new business process designs.  


This role will support the IT Service Management Office as it relates to people, process and technology. The most important focus of this work is helping IT define and improve processes as it relates to Service Management.


Job Expectations:

  • Assess industry benchmarks related to IT and Service Management, and identify areas that are in need of process improvement.  Develop architecture & process improvement/optimization initiatives that leverage KPIs and other metrics. Ensure process requirements are documented for efficient and effective builds in the service management tool (ServiceNow).

  • Acts as service management consultant, advisor and mentor for service management. Drives development of process roadmaps and governance. Partners with service and process owners to define and maintain the service and its related artifacts.

  • Must be effective in problem analysis, problem solving, mediation, conflict resolution, and win-win negotiation strategies. Outcomes of this role include engaged and informed Process & Service Owners, visible metric management and dashboards with actionable thresholds and goals, technology continues as close to out of the box design as possible, with no unwarranted variations

  • Works with teams to ensure interrelationships with processes are compatible and acceptable to meet the goals of individual teams and service owners

  • Effectively documents and maintains documentation related to processes, services and other key artifacts for the IT Service Management Office.

  • Identify impacts and linkages to the business strategies, organization and its people, data and systems, business policies and business rules, as well as the physical assets of the business. Business process analysts use techniques that enable successful implementation of business process changes in order to solve problems or exploit opportunities.

  • Utilize workflow and domain modeling to understand the organization and its operations. Focus on  improving the process through technology. Solid foundation in process management

  • Analyze business processes and workflows with the objective of finding out how they can be improved or automated. Facilitate process workshops and document information elicited using process maps and business requirements documents.

  • Participating in process redesign workshops.  Educating business users responsible for managing and operating business processes.  Monitoring, measuring and providing feedback on process performance.


Understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives. 



  • Bachelor’s degree or Associatedegree with 3 years of related work experience

  • 3-5 years experience as a Business Process Analyst

  • Strong skills in Process Mapping and Business Process Reengineering

  • Solid analytical skills with a demonstrated ability to extensively analyze business processes and workflows

  • Experience with service management tools and leveraging out-of-the-box functionalities

  • Strong business/client engagement skills

  • Experience developing business requirements

  • High level of competence with MS Office and MS Visio

  • Excellent communication skills

  • High attention to detail and be able to establish effective working relationships with clients and business representatives

    Job Number  17-68903

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